my refunds been approved but i have not received money

Hi : , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

Hello : ,

Did you check your refund status?

The refund request was approved on 1/13/24 and still hasn't been processed. I have already spoke to Xbox support and all they did was resend the refund request in again and approved it, but I still didn't receive my money back

I attempted to refund for one game and two dlcs my 10 yr old son bought online. The game was approved but still have not received the money, but the dlcs were not approved. This is not abuse of the refund system as we do need the money back, and would like to know how I can reappear for the refund please

Thank you

How long ago was the refund approved? It can take 3-5 business days (or longer depending on your bank) after the refund is approved before your bank would reflect the refund on their end.

Hi there Niti, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), and you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

However, if you haven't received any email notification of your refund approval, you should contact Xbox Support directly for further assistance. They are the only ones who can help you with this problem.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.