My recently purchased games on XBox App on Windows 10 will not play my games,

StoneheartRaven · Nov 20, 2023

I recently purchased Atomic Heart and Starfield while my PS5 is in the shop for repairs. I bought them both on the XBox app on PC (Windows 10). when I go to play them, I am continually given the following error code:

- 0x80070520

Along with a message that states "Could not sign you into XBox Live"

I paid some decent money for these games together, so I'd very much like to enjoy them. Steam works fine. EA app works fine. Even some other games (Like Wolfenstein) load just fine. Thus far I've even deleted and redownloaded these games, and nothing. Still the same error code.

I've already went through Windows 10 and made sure my services are running automatic for anything XBox related. This hasn't helped. I've also checked Game Services. Same issue. I'm going to attempt to redownload the XBox app, as I CAN log into both of my Game Pass accounts, and, like I said, some games DO work. I'd really like resolution to this issue, otherwise it looks like I'm going to have to seek a refund, and I'd rather like to just play them (though I suppose I could try finding them on Steam).

Any help would be appreciated.

:)

StoneheartRaven

Those two screenshots show the exact same errors I get when trying to launch Atomic Heart as well (which I uninstalled because, unless this can be resolved, i'll be uninstalling and seeking refunds for all of the games I've purchased for PC through the XBox app if I continue to remain unable to play them).

Tomm_A

Hello StoneheartRaven,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

StoneheartRaven

Yes. That was the first thing I did when encountering the issue, as I'd figured my PC had missed an update somehow. The most perplexing thing is that this wasn't an issue on the same PC just a month ago.

StoneheartRaven

Still have this issue. I contacted XBox customer support two weeks ago who confirmed that its an issue server side with XBox game pass for PC. I have a ticket number, and still am awaiting a reply while I cannot play my games still.

StoneheartRaven

Error 2:

.

***remove personal identifiable information from post***

My recently purchased games on XBox App on Windows 10 will not play my games,