My Realm subscription won’t renew because “I already own it”

Hello Jacob Rucker,

We hope you are doing well. Thank you for posting in Xbox Forums.

Based on your description, you are trying to renew your Realms subscription for Minecraft. Jacob, it really is important for us to get this worked on so you can get back to gaming. However, we found out that you might need to perform few steps to make sure you can do the renewal of your subscription as stated on this support article: Minecraft Realms Plus Billing Issues FAQ – Home.

Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link where you can submit your concern to Submit a request – Home (minecraft.net).

We are positive that you’ll get more relevant information and best resolution to your concern.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Just an update, I went through the process of contacting Mojang, and they were able to fix the realm for the current 30 days, but I had to cancel the subscription and restart a new one after the 30 day period because the auto renewal essentially breaks when they manually fix a realm subscription. Just be sure to turn off automatic renewal before the 30 days is up. I was able to keep the same worlds in the realm without losing anything. Hope this helps

Hello Unholy Eff3ct! Same issue, sooo frustrating.

I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
there is no 10 player "Realm Server Subscription" anymore, there is only a
10 player "Realms Plus Subscription" or
2 player "Realms Server Subscription".

Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

- Sarandipity

Yes I have a Minecraft Realms subscription that was set to auto-renew, but my realm was showing as expired.

When I signed up for the realm, I believe I set up the automatic renewal in-game (Minecraft for Windows on my pc).

Yes, I contacted Mojang through the submit a request. This was the confirmation number for my submission: 3348478.

I actually followed up with Mojang and they were able to apply 30 days to my realm, thus making it active again. This is what they said:

"Thanks for reaching back out with that information. I have located your account and applied 30 days to your Realm [Moderator removed to protect personal information] based on your purchase. If the added days are not reflected in game, you may need to log out and log back in again to refresh the connection with our servers.

Unfortunately, manually adding days to a Realm prevents any auto renewals from occurring. Because of this, your subscription is no longer connected to this realm, and we recommend canceling your subscription within 30 days to avoid any additional charges. That said, please keep in mind that extending your realm will end up failing.

Any additional days you try to add will no longer apply and you would still be charged. Other than that, you should have no problem extending a new Realm whenever you’re ready to do so."

I have tried to do this yesterday but my realm subscription just not appear in the microsoft website, but i received an email from microsoft telling me that the subscription will renew