My purchauses aren't going through

Discus and support My purchauses aren't going through in XBoX Games and Apps to solve the problem; everytime I try to purchause something an error message pops up saying this: We're having trouble proccessing your payment and we'd like to get it... Discussion in 'XBoX Games and Apps' started by GrayZsoul, Mar 15, 2021.

  1. GrayZsoul
    GrayZsoul Guest

    My purchauses aren't going through


    everytime I try to purchause something an error message pops up saying this:

    We're having trouble proccessing your payment and we'd like to get it sorted out.

    This happens all the time!!!

    Error message date and inscription

    m + ms96v//U6nAJbT.7.3.1.3.2.1

    2021/03/15 - 3:09:51 UTC

    Can someone please help me out here?

    :)
     
    GrayZsoul, Mar 15, 2021
    #1
  2. RandyAU93 Win User

    Replies aren't going through, WHY?

    Holding down the power button until shutdown is what essentially commands the console to dump the cache. The presence or absence of power doesn't clear it. And, most data is cleared out by the console normally ... the power-cycle gets rid of stuff that
    wasn't cleared out properly.
  3. C cRaZy D Win User

    Replies aren't going through, WHY?

    Hi,

    Edge is not console only. It's the next version of the old Internet Explorer, which is available on PC and Xbox consoles.



    Are you participating in the Xbox Insider program? If yes, maybe the app isn't working properly, since it's also a beta.

    I have had also some issues with the Edge browser.
  4. InfiniteSlayerX Win User

    Replies aren't going through, WHY?

    Maybe you and maxen should think while reading (memory of whats been said would help too) and STOP jumping on the assumption train that WAY too many are riding.

    Earlier in THAT post I said I was on MS EDGE, yeah?

    As far as I know, EDGE is CONSOLE ONLY.

    I was referring to the POWER CYCLE solution. (mentioned in THIS thread...ISNT IT????)

    I dont even HAVE a PC.

    APOLOGY EXPECTED.
  5. Smwutches Win User

    Replies aren't going through, WHY?

    In that thread, you were given advice on how to use a different browser, specifically through a PC. Your final post in that thread states "Cheers, I already tried that, hence my ability to reply now. Can I remove
    this post somehow?" By posting that it sounds as though things are working for you through a different browser and you were okay with it. Hence why maxen stated you seemed content with using a better browser through a PC.
  6. XBLRewards8 Win User

    Rewards deposits aren't going through.

    Hello nukmex,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.

    Regarding your controller Credits, there was a delay receiving purchase information from our MicrosoftStore.com team. We have now received these purchases, and you should see the Credits pending in the next 1-3 days.
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My purchauses aren't going through

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