My profile can't connect to the GOW4's server

Hi,



To better assist you with your concern, kindly answer the following questions:

1. Do you have an Xbox Live Gold Membership?

2. Are you using an adult Xbox account?

3. Have you made any changes to your device or Xbox profile before encountering this issue?

Here are the troubleshooting solutions you can perform to resolve your concern:

Solution 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Disc & Blu-Ray.
5. In the Blu-Ray section, select Persistent Storage.
6. Select Clear persistent storage.
7. Restart your Xbox One console. Access the game again and check if the same instance occurs.
   

Solution 2: Clear MAC Address

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Advanced settings.
7. Select Alternate MAC address.
8. Select Clear.
9. Select Restart. Access the game again and check if the same instance occurs.
   

Solution 3: Remove and re-add your Microsoft account on Xbox One

Refer to this
link and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account on the Xbox One. Then, access the game again and check if the same instance occurs.



Let us know how it goes.

Hi,

To determine the root cause of this issue, kindly answer the following questions:

1. Are you using an Xbox One console or a Windows 10 computer?

2. Is your device connected to a wired or wireless network?

We’ll be waiting for your response.

Here are the troubleshooting solutions you can perform:

Solution 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Disc & Blu-Ray.
5. In the Blu-Ray section, select Persistent Storage.
6. Select Clear persistent storage.
7. Restart your Xbox One console. Access the game again and check if the same instance occurs.

Solution 2: Clear MAC Address

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Advanced settings.
7. Select Alternate MAC address.
8. Select Clear.
9. Select Restart. Access the game again and check if the same instance occurs.

Solution 3: Remove and re-add your Microsoft account on Xbox One

Refer to this
link and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account. Then, access the game again and check if the same instance occurs.

Keep us posted.

Solution 1 did the trick! Thank you for your help with this issue, much appreciated!

Here are the troubleshooting solutions you can perform:

Solution 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Disc & Blu-Ray.
5. In the Blu-Ray section, select Persistent Storage.
6. Select Clear persistent storage.
7. Restart your Xbox One console. Access the game again and check if the same instance occurs.

Solution 2: Clear MAC Address

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Advanced settings.
7. Select Alternate MAC address.
8. Select Clear.
9. Select Restart. Access the game again and check if the same instance occurs.

Solution 3: Remove and re-add your Microsoft account on Xbox One

Refer to this
link and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account. Then, access the game again and check if the same instance occurs.

Keep us posted.

It's good to hear that your concern has been resolved.

If you need further assistance, don't hesitate to get back to us anytime.