My prepaid code was sold to me saying it has already been used

Hi Jakers,

You would need to contact the store or retailer from which you acquired the code so that they can resolve this for you.

as i said, when i open the contact page, it tells me there has been an error, and this page doesn't exist

Hi, Kardik my name is Jhon, and will be a pleasure help you

Based on the information you provide to me, there is an similar case in the microsoft forum than the Xbox Ambassador R4FTY

Information source (Credits): Note: The credits for this message go to the Xbox Ambassador R4FTY since his publication was the basis for obtaining said information,. I hope this information has been useful to you.

It's possible that the code you received with your game pass code was accidentally redeemed by someone else before you had a chance to use it. This could have happened if the code was printed on the packaging for your controller and was visible to others before you received it.

If you believe that the code has been redeemed in error, you may want to try contacting Xbox customer support for assistance. They should be able to help you determine the cause of the issue and determine the best course of action.

To contact Xbox customer support, you can follow these steps:

Go to the Xbox support website (https://support.xbox.com/).

Click on the "Contact us" button in the top right corner of the page.

Select "Xbox" as the product you need help with.

Select the issue that you're experiencing (e.g., "Redeeming a code or gift card").

Click on the "Contact us" button.

On the next page, you'll be presented with a few different options for contacting Xbox customer support, including chat, phone, and email. You can choose the option that works best for you and follow the prompts to get in touch with a support representative.

When you contact Xbox customer support, be sure to have your code and any other relevant information (e.g., the date you received the code, the controller you received it with, etc.) available, as this will help the representative assist you more effectively. They should be able to help you determine the cause of the issue and determine the best course of action.

You can check than the information its true following the next link.

https://answers.microsoft.com/thread/bfc1813e-259c-474e-8f44-86b64ee86bd5

I hope the information I gave you has been useful, have a happy day.

Hi again.

Well, i´m sorry if you found the another solutions useless but i wanna provide to you than another user had the same problem as you for you not feel bad.

Here are some steps to take:

Double-Check Code Input:

Meticulously check for typos or errors in the code you're entering.

Ensure you're not accidentally entering spaces or hyphens where they shouldn't be.

Verify that you're redeeming the code in the correct region and currency.

Check for Typos in the Email:

If you received the code via email, carefully examine the original email for any typos or errors in the code itself.
Verify Purchase Retailer:

If you purchased the controller from a third-party retailer, contact them to confirm the code's validity and ensure it hasn't been previously activated.

Try Redeeming on a Different Platform:

Attempt to redeem the code on a different device or platform, such as the Xbox website, Xbox app, or your Xbox console.

Clear Browser Cache (if applicable):

If you're redeeming online, clear your browser's cache and cookies, as they might interfere with the process.

I hope this information has been useful, let me know if this works.

Same issue here. Code redeemed successfully, no ultimate gamepass. Doesnt reflect on my history/account. Didnt get a confirmation email. No other accounts on the xbox, and the gift card was only for me, so not redeemed by accident by anyone on any other account. Powercycled my xbox, nothing. Virtual agent/support is broken because I cant type messages, calling request doesnt work as theres a "temporary failure"

Heck man, i was excited when i got this for xmas, but now i cant do jack