My Prepaid Card is more than 24 hours disabled.

Hi there

After you redeemed the gift card, did it show up on your account at all? Or did it accept the code and do nothing after?

Either way you can reach out to support here Customer support

Make sure to be signed into your account when contacting support, they will be able to look at your account and see what might be the issue.

Error code 801613FB is preceded by the following message:

Can't retrieve information from Xbox Live.

If you get this message and error code, it means the card with the prepaid code might need to be activated by the retailer where you bought it.

Solution 1: Wait 24 hours and if it’s still not working, take the card back to the retailer

Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, take the card back to the retailer and ask them to activate it.

support.xbox.com/.../error-code-lookup is your friend.

Hey mate, I'm sorry but what they have told you is wrong. If the store has failed to activate the card you need to take it back to them to activate it as no one can do that on the forums.

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This code wasn't activated by the retailer. Contact the store and have them activate the card.

Wait 24 hours and try again. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.

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as per this link:
support.xbox.com/.../prepaid-code-errors

That would be because kindle doesnt support silverlight which is needed for this website

You can get a hold of a human its easy call support in your region

if you are trying to goto webpages with webapps its best to use a pc or laptop tablets dont really support webapps except for html5

Hello

All codes must be activated at the point of sale in order to be used on Xbox Live. Sometimes there can be a delay at the retailer when activating. If you receive this error message, wait 24 hours and try again. If the card does not work 24 hours after purchase,
take the card back to the retailer along with your proof of purchase and ask them to activate it.

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