My Premium Microsoft Jigsaw will not give me gold bars when I finish a puzzle

I'm not aware of any missing gold bars; I haven't been tracking them. But...every time I finish a puzzle, it doesn't register that I even worked it. And the program closes down and sends me back to my desktop. When I go back into Jigsaw Puzzles, I find
the last puzzle I worked on (completed!!) sitting on the home page. When I go to it, none of the actions taken in the previous session are there. It's totally unworked. This started on or about Mar 22.

I too have this problems, started a day or two ago. Problem exists on both my W10 desktop and W10 Surface Pro 3 PC. I have the Premium version for $9.99/year. Uninstalled on both machines and cannot re-install on either machine, Download starts and when
license is acquired the same error message show up again. Hey Microsoft, time to fix this. I have downloaded Jigsaw Premium Puzzle from the store until the XBox Jigsaw gest fixed. If not fixed soon, forget this MS game, very disappointing as it is not the
first time I have issues with this MS Jigsaw puzzle game.

why wont the jigsaw jammer not download. Joined premium now its worse and have a minus total on my gold bars instead of a plus of over 219000

Hello,

You can contact the developers directly here: Microsoft Casual Games (zendesk.com) You can submit a ticket and they will be able to confront the issue for you and accept any reporting information you have.

This page seems similar to the issue youre describing here: KNOWN ISSUE - I’ve lost puzzles or gold bars in Microsoft Jigsaw. – Microsoft Casual Games (zendesk.com)

If it isn't you can choose the Submit a request link at the bottom.

Thanks,

John

The exact same thing is happening to me and it does not give you the gold bars on the completion of the puzzles. It takes them off when you download the set so you lose those bars every time you download a new set of puzzles. I've just been replaying the
old ones as I have a large collection and it gives you half as many gold bars on completion but it would be nice to play some new ones for a change. I have no faith in microsoft fixing anything as we have had nothing but trouble with anything they do.