My pre-order says it failed

Discus and support My pre-order says it failed in XBoX Games and Apps to solve the problem; So i pre-ordered Nba-2k21 on the 19/07/2020, so a couple of months ago, the money got taken, and all was good for awhile, etc. But come tonight on the... Discussion in 'XBoX Games and Apps' started by Th_tk21, Sep 3, 2020.

  1. Th_tk21
    Th_tk21 Guest

    My pre-order says it failed


    So i pre-ordered Nba-2k21 on the 19/07/2020, so a couple of months ago, the money got taken, and all was good for awhile, etc. But come tonight on the 3rd of September, the night it came out, i’m only just finding out that both, my, “payment failed,” and
    i didn’t get a refund, (i read some people saying it’ll be paid around 10 days before the game drops. My xbox let me download the game, yet, i can’t play, because it says i didn’t buy it at all... anyone know why?

    :)
     
    Th_tk21, Sep 3, 2020
    #1
  2. Smwutches Win User

    My pre-order says it failed

  3. OpticRJames Win User

    Failed payment, will it try again?

    Hi, Newton. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please double-check the status of the pre-order first from your account's order history on this link, https://account.microsoft.com/billing/orders.

    If it only says decline status there, the system will still try to charge the payment method used for the pre-order in the upcoming days.

    If it says failed status there, you should be able to pre-order the game again and see if it works. A failed status means that the system has tried to charge your payment method multiple times already.
  4. Rostom L Win User

    I bought D2 Lightfall but it says I don't own it.

    Hi Julius!

    It's possible that your pre-order got failed. Please check it on your account order history via https://account.microsoft.com/billing/orders. Check if the status of your order says failed or canceled.

    Please note that when pre-ordering an item or game from Xbox, you only get charged around 10 days before the release date. So you may have not noticed that the payment was unsuccessful.
  5. IRB Win User

    Pre-ordered a game but my Order History says my Payment failed

    It shows that you own it as it is still a pre order that you have placed but not paid for yet When the release date comes around and you don't fix the payment it won't let you pay it.

    Pre orders are charged around 10 days before release on cards you still have time to fix it before the release date However you have not previously paid for the game so you are not being charged twice
  6. zl DiviNe lz Win User

    Pre-ordered a game but my Order History says my Payment failed

    You need to contact Xbox Support, they may help You
Thema:

My pre-order says it failed

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