My pre-order says it failed

You would have to contact support and speak to billing and they can find out why the payment failed. http://support.xbox.com/contact-us

Hi, Newton. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please double-check the status of the pre-order first from your account's order history on this link, https://account.microsoft.com/billing/orders.

If it only says decline status there, the system will still try to charge the payment method used for the pre-order in the upcoming days.

If it says failed status there, you should be able to pre-order the game again and see if it works. A failed status means that the system has tried to charge your payment method multiple times already.

Hi Julius!

It's possible that your pre-order got failed. Please check it on your account order history via https://account.microsoft.com/billing/orders. Check if the status of your order says failed or canceled.

Please note that when pre-ordering an item or game from Xbox, you only get charged around 10 days before the release date. So you may have not noticed that the payment was unsuccessful.

It shows that you own it as it is still a pre order that you have placed but not paid for yet When the release date comes around and you don't fix the payment it won't let you pay it.

Pre orders are charged around 10 days before release on cards you still have time to fix it before the release date However you have not previously paid for the game so you are not being charged twice

You need to contact Xbox Support, they may help You