My power supply unit keeps shutting down

OrmixPole23 · Jul 26, 2020

Recently I've been playing F1 2020. However, today I was unable to play the game. Why? After the opening to the game I had to press the start button, but as soon as I did so, the console shut down for some reason. Back then I was wondering what had happened.
I thought that there was a problem with power supply, but everything else worked properly. Of course I'm aware that my console is 4-5 years old so there could be something wrong with the console after such a long time. As I've been searching on the Internet
what the reason could be, it actually turned out to be XBOX One's power supply unit. I've also checked how to solve the problem. I've eventually found something, but there was one problem. After I've managed to turn my XBOX One on again and I've restarted
the game, the same thing happened. Eventually I knew what to do, so after restarting the console I've checked if that was happening only in that game, so I've played Forza Motorsport 7... well, if by writing 'playing' I mean being in the main menu of the game,
then it's right. Because at first I've been downloading the reward in the game, the power supply unit shut down. So I thought it could be linked with the Internet. But my hypothesis turned out to be wrong as soon as I've seen that #forzathon section was working
properly. Unfortunately after returning from that section back to the main menu of the game, the power supply unit shut down again. After another restart I've checked if apps were working properly and they were. I think I have a problem with a power supply
unit. I don't know what to do with it so that it doesn't shut down by its own when I play the game.

:)

XBF Steven R

Hey there

OrmixPole23

,

Thanks for reaching out to the Forums for advice on how to deal with this kind of issue. I would say that if the power supply seems to be the problem, then you might just be better helped by getting it replaced.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

Rangerfied72

The unit is set to not automatically shut down in the settings and a reset of the power supply has been done.

Thanks for the suggestions though.

HefinTheGreat

UPDATE

I finally tried my friend's XBOX One Power Supply Unit with my console and it works just fine.. No more shut downs, so the issue was with my power supply unit.

Now comes the most irritating part.

I called the XBOX One India Support and explained to them the whole issue..after few irritating minutes of useless troubleshooting which the agent was doing..he accepted that the problem is with the Power Supply and puts me on hold..then gets back to me
and tells me that the Power Supply Unit is out of stock and they cannot send a replacement unit..

Im now trying to find a vendor who can sell me the power supply unit as I do not believe that Microsoft will have it available anytime soon and I do not want to use my XBOX One as a Paper weight till then..

Seriously Microsoft don't you guys know that Power Supply Units, Controllers and other such common accessories are mostly the ones that need replacement shouldn't you have these over stocked in a country where the XBOX One Sales are so high???

According to one news channel it said that on the day one there were 200 units were delivered by Amazon.in to MUMBAI Alone..let aside the other big cities in India.

MeanMachine 47

Hi there!

Which Call of duty is it that you're having trouble with?

Have you tried a hard reset on your console? To do so hold down the power button for 8-10 seconds until the system completely shuts down and you can see the orange light on the power supply unit. Wait a minute or two and then power the console back on.

XBF Diego M

Hi Red,

I'm sorry to hear that the Xbox is still turning off immediately after turning on. This could be due to a damaged power supply unit. The power supply unit in the Xbox One S is internal and is not able to keep the console powered when you turn it on.

Many factors can contribute to this but the main thing that affects the power units the most is plugging them into a surge protector power strip that possibly damaged the fuse in the event of a power surge.

Go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect directly
into a power outlet on the wall and turn on the Xbox.

If the Xbox is still not staying on, you will need to send it in to get repaired:

https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

My power supply unit keeps shutting down