My points won't deposit

Hello SirJeshua,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello KageDaBeast90,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

I have checked my billing points history and found no deposits of 400 points or multiple deposits that equal up to 400 points.

Rewards support will check to make sure your points were awarded and will respond to you in that forum.

Since they show as awarded, they would have already been deposited in your account sometime in the past. Points are deposited by the following 15th or 30th of the month after you have earned at least 100 points. In December, as part of the monthly promotion,
all points were deposited by the 6th or 20th, whether you hit the 100 point mark or not. You would want to check your transactions on the billing site for credits around those dates. The points won't be listed as Rewards points.

Hello NAPALM BARBEQUE,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.