My phone Roblox won't connect toy Xbox one account

I appreciate the response!

Both accounts are Gmail accounts, and the one registered to my Roblox account at the moment isn't connected to Microsoft at all. Although, my other Gmail account is connected to my Xbox which is linked with said Roblox account but solely to play on the Xbox. The Gmail account that is connected to my Xbox is the main one I've used for everything Microsoft (including the one I'm replying with right now).

I can get into my Gmail accounts with ease, no two-step verification problems there. It's with Roblox specifically.

I hope that this helped with any confusion! I can explain further if you need me to.

Thank you!

yes i'm aware its probably the child settings but i see absolutely no restrictions on her account, and when i try changing it to an adult account it says the service is down

the full error is 'An Error Occurred, The accounts could not be linked. Please review your Xbox age settings, Error Code: 914'

its her Roblox account which she uses on her phone, when trying to log in on the Xbox, it simply won't let her.. the account logs in fine on the phone so its definitely on Xbox's side not Roblox's side

thanks

Go on a PC or your phone to reset it. You can only reset it if you have a email connected to the account. If the Roblox account you made was created on Xbox, just re-link it and the data will still be there

Thank you for trying to help but this does not apply to my situation. There is no email address or phone # attached to the Roblox screen name. I need help finding where to prove the Roblox account is my sons through Xbox so that Roblox support can assist with a password reset.

Hello Josh B, my name zahir a independent advisor.

Have you tried to reset the password?

Roblox error code 912 is the error code that occurs mostly when you try to link your account to Xbox, telling you that it is already linked. In some cases, the Roblox error code 912 is just considered a connectivity error. Roblox error code 912 happens when you link your Roblox account to more than one device or console. This error could be seen very often on Xbox One. This error code could be seen when you play Roblox

Cause of Roblox Error Code 912

Roblox error code 912 is typically caused by issues with the server connection. Here are some causes of this error:

Internet connectivity issues: The error may occur if there are problems with your internet connection. Slow or intermittent internet connectivity can cause the server connection to be disrupted, leading to the error.

Firewall settings: A firewall may be blocking the connection to the Roblox servers. If the firewall is blocking the connection, you may receive error code 912.

Browser cache: Your browser cache may be causing the error by storing outdated or corrupted data. So, deleting the browser cache can sometimes resolve the issue.

Antivirus software: Some antivirus software may interfere with the connection to Roblox servers. In such cases, temporarily disabling the antivirus software may resolve the issue.

Roblox server issues: The error may occur due to issues with Roblox servers. If the servers are down or facing maintenance, you may receive error code 912.

How to Fix Roblox Error Code 912?

Roblox error code 912 typically occurs when there is an issue with the server connection, which can happen for various reasons. Here are some steps that may help you fix this error:

1. Check your internet connection

Make sure your internet connection is stable and running smoothly.

You can try resetting your router or contacting your internet service provider if there are any issues with your internet connection.

2. Check your firewall settings

If you have a firewall installed on your computer, check to see if it is blocking Roblox.

You may need to add an exception for Roblox in your firewall settings to allow it to connect to the internet.

3. Clear your browser cache

Clearing your browser cache can help resolve issues with connecting to Roblox servers.

To do this, go to your browser settings and clear your browsing history and cache.

Clear the cache by going to Settings > System > Storage > Clear local storage.

4. Relink Xbox and Roblox accounts

Once you unlink your Xbox and Roblox accounts, relink your Roblox and Xbox accounts.

You could follow the below steps to unlink and relink your account with your Xbox One console.

Tap the X button on your Xbox One controller and then access the settings menu.

Next, select the account option, and then tap "UNLINK [Your Username]".

Finally, sign in with your Roblox account.

Then you could relink it to your Xbox Live account.

5. Try a different browser

If you are using a specific browser, try using a different one to see if the issue persists.

6. Disable your antivirus software

Some antivirus software can interfere with the connection to Roblox servers.

Try disabling your antivirus software temporarily and see if that fixes the error.

7. Remove all the devices you have logged in to your Roblox account

You could remove all of the devices where you have logged in to your Roblox account.

For that, just log in to your Roblox account and disconnect all the devices.

Before you disconnect the devices, check that the Xbox One device is not appearing in the connected devices list.

8. Check the server status

Checking the server status remains the solution for many errors.

So, once, check if there is any issue on the server side.

Regards
Zahir