My personal microsoft account has been hacked and i want to get it back

Hi Umang122121, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone stole your Microsoft account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can complete the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, below I leave you the links to contact support by message or call, there you will have the options to contact Microsoft 365 or Xbox support depending on your case.

Support: https://support.microsoft.com/contactus/

If you want direct Xbox support, here is the link: https://support.xbox.com/contact-us/

In the following link you will find the Microsoft support numbers, and you must select the number depending on your Country/Region where you are currently located, then you must write down the number and call.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Note: Once you regain access to your account, it is recommended that you turn on two-step verification (MFA) for more security on your account.

Remember that this is a help forum for the Microsoft community where we are players like you, therefore we do not belong to Microsoft, the only ones who can help you with this problem are Support.

If you find this information useful, please let me know; Otherwise, I'll be happy to help!

Best regards,
Daniel.

Hey there, NatanielKK

Welcome to the Microsoft Community.

From the post you have entered, I can see that you have tried to recover your Microsoft account. As the email address has been changed, you will be unable to continue through the recovery process due to the email address not being recognised.

Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please use the flowchart underneath to help you pick the right categories/topics so you can reach the right support team.





If you do come across an Xbox gamer, please ask them to reroute you and explain that you have tried using the recovery process and form and have had no luck. Please explain that you don't have access to your account, they can then reroute you to a Microsoft agent who will be able to point you in the right place for account recovery.

Thanks,

Nathan

Hi Sderas3373, my name is Jhon, and will be a pleasure help you

I understand how frustrating this situation can be and how difficult it is when something you rely on suddenly becomes inaccessible.

The only alternative you have at this time is to submit the account recovery form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

Here is the form, https://account.live.com/acsr

If you want to make a report as you have requested, then:

You will need to create a new Microsoft account at account.microsoft.com with a different email to contact support.

Sign in to your Microsoft account in your browser and click the link below for help
https://support.microsoft.com/contactus

> Click Microsoft 365
> Click Get Home Support
> In the displayed box, type “Outlook.com problems” and select it from the options
> Now scroll down and click on Contact Support (near the bottom, a little left of center)
> The next screen will ask for more details (fill in as appropriate)
> Under products and services: select Microsoft 365 and Office
> in the category select: Outlook
> Click confirm
> Click Chat with a support agent in your browser

Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft forum by , and it seemed a good idea, to share this information with you. Source of information (credits to advisor Fuad) :

https://answers.microsoft.com/thread/5e313019-0b42-44fb-8fbd-d7dee02a0796

I hope the information I gave you has been useful, have a happy day.

If you believe your account was hacked, check out his article for steps on how to proceed forward.

If you think your account has been hacked - Microsoft Community



Please resecure your account. Understand that this regards your personal account information which is considered private information. Because a hacked account deals with that information, I cannot support or help you recover the account on the Answers Platform. You must get in contact with Xbox or Microsoft Support over this issue if you want to resolve your hacked account.

Thank you,

what if my account has really been hacked? how can i get it back?