My Personal Email is Trapped inside a Deleted Account and it wont remove itself please help me

Hello Ryder A,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you have requested an account to be closed and trying to recycle the email account and is unable to because of the error message. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you trying to reuse the email account that you requested to close?

2. Did you try to reopen your Microsoft account that you requested to close?

3. What was the problem with your Microsoft account that you requested to close?

4. Are you able to access the security information of your account that you requested to close? If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See what happened when account is closed through this link: How to close your Microsoft account - Microsoft Support



For your other reference, see: Reopen your Microsoft account - Microsoft Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Ryder A,

Thank you for confirming that you are trying to reuse the email account. Yes, that is correct and as what KindGryphon has mentioned that we cannot reuse email account once it has been closed or deleted especially if you are using a Microsoft domain like hotmail.com or Outlook.com.

If you have requested to close the account and it is still below 60 days you can still reopen the account. See; Reopen your Microsoft account - Microsoft Support

Thank you for your understanding and cooperation.

Sincerely,

Well that explains it then thank you, I didn't even know you couldn't re-use Emails Thank you

Well that explains it then thank you, I didn't even know you couldn't re-use Emails Thank you

You're welcome. No problem

On July 14 Around 37 days ago I closed a account with my personal email one which I wish to put on my actual account. I waited the 30 days and another 7 so that I can swap my emails around but it keeps giving me the prompt: "That email is already taken" which is false as there is no account as its been deleted by me because I thought that would get me my email back.

I've tried resetting it and going back to see if the old account is gone but it is and yet it still says that the email is already taken. I'm so confused and Microsoft apparently doesn't offer any help related to accounts so here I am.

I really have no clue what to do anymore, I think I can still re-activate that account but that means even more customer support so is there anything anyone here can do to help me?

As far as i am aware, unless something has changed, Microsoft doesn't recycle emails when you close an account so you wouldn't be able to reuse the same Microsoft email to create a new account.