My pdp controller won't connect to my xbox one

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

The issue can be the controller or the console. If I may ask, is this a wired or wireless controller?

I have tried to reset cache and cookies and it hasn't worked, the controller is a wired PDP brand controller and I am connecting it via usb. Third party gamepad tester websites will read my inputs but the official xbox cloud gamign website won't.

Hi there Rey, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

Since you are experiencing this issue with a PDP controller, it will be necessary for you to directly contact the manufacturer so they can assist you in resolving the issue or instruct you on how to utilize the controller's warranty.

You can reach out to them through the following link:

https://support.pdp.com/hc/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Need help connecting PDP media remote. Tried everything from PDP’s website and my tv’s website but nothing ia working. Please help

Are you trying to use the remote to directly control the TV? It is my understanding that the remote only directly connects to the Xbox which could then be able to control the TV. Without an Xbox, can this remote be used at all?

Yeah I'm having issues with my Xbox one controller after updating it. No issues with my PDP controller and that thing is wired.