My PC does not recognize my Xbox One controller via USB connection

Hello!

Does your PC recognize other USB devices connected to it? Does your controller turn on ok without being plugged in via USB?

And how it went with a phone?

I mean, pairing your controller with a mobile phone. It works?

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If you go to device manager (Press Windows + X and select Device Manager)

Are you able to see something like Xbox controller if you expand the "Xbox peripherals" category or the "controllers" category?

Or not at all?

I have tried other USB cables and still the same result

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Harris

Which Xbox one controller do you have?
The one that came with the original Xbox one?
(If you can attach a picture could be great)

Also, may I know if you tried using a different USB cable? Or connecting it to a different device to see how it goes

Hi xbf crystal

my controller is not recognized by windows. I have everything updated, and the bug fixer does not give me any solution. If I go into configuration -> devices -> controller-> controller properties tells me that it is an xbox controller, but the controller
does not recognize it properly because does not respond and the xbox accessories application does not recognize it either. In configuration -> devices appears as a ''controller'' but without being well installed as it is impossible to use.

In conclusion, my pc knows that I connect to the usb an xbox one controller but does not have the driver or the proper update to use it and my xbox tries to update every time I connect to the console but is frozen at 0% or 100% of the update, never ends.

Thank you for your help!