My original account got hacked and the hacker made me unable to login using any method.

The problem with the account is:
I no longer own it in any formed as the hacker stole legit every method possible for me to login.
They changed the original gmail to another outlook account, and changed the backup gmail to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***
(idk if I am allowed to show it publicly)
And since the hacker used the restoring method to change all of that, I am unable to "unrestore" my account, as I will always end up with an automated denial email in return.
I decided to create a new account (this account) after my original account was transferred to the hacker, and I will try to give as much evidences and proves for me to recover.
I'd like to know if I should post the email addresses publicly, or any one of the moderators is going to temporaily turn this post private at first, in order to protect privacy.

Hi UmikazeNanami_HKVTuber,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the concern as you are unable to recover the hacked Email Account. We would like to know the domain of the Email account used for the hacked Microsoft Account.



In this scenario, we would suggest you to fill the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you

​

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.

• When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.
  
• If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?
  
• Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.
  
• When you get to a question that lets you “add more," fill in as much information as you are able.
  
• Email subject lines need to be exact.
  

Meanwhile, we would refer these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



In regards to the Microsoft Store purchase, we would recommend you to contact our Microsoft Store support team and inform them about the purchase.



Microsoft Store Support: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store

​

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello UmikazeNanami_HKVTuber,

Thank you for your response.

We understand and empathize with what you are feeling right now, but we have covered all of the options for recovering your account. Please understand that Microsoft takes your security very seriously, but to protect customer privacy we can’t do anything to an account beyond helping customers verify their ownership through the steps we’ve already provided. It may be time to consider creating a new account instead.

We can also refer you to contact our Live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:

1. Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - XXXXXXXX
   What's the issue? -XXXXXXXXX
   
4. The third box will ask you to describe your issue "XXXXXX" and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

On the lower left side make sure to set your country/region of location to get in touch the right support.





We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

If you have other concerns, you can create a new post here.

Create a new question or start a discussion (microsoft.com)





Kind regards



Xbox Forum Moderator

Microsoft Community

[mod removed]

My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
"*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

I really need help!

"My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.

[quote user="GATO LOKON 478"]They said the hacker had hacked my console thru me playing fifa 2012. [/quote]

They hacked you through EA,as there security is very poor.

If you had any details on their site that were the same as your login details the hackers would have no problem getting into it.