my order

A lot of companies are struggling to keep up with orders and support tickets at the moment due to the pandemic. Xbox have a notice on their website about the delays. If you're still waiting for an update in a few days, reach out for support via the Contact
Us button on the Xbox support website.

https://support.xbox.com/help/whats-new-xbox-support#covid-19-update

How long has your order been at this stage for?

It's likely related to the Corona crisis and reduced capacity where the controllers are assembled.

Hey Carole,

Thank you for reaching out to us.

What you mind telling us a little more about the issue being experienced with your order? What is not recognizing your order number? What was in the order you purchased?

We would love to help or guide you in the right direction but we just need a little more information.

Thank you!

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Is this for a hardware from the Microsoft store? If yes, I'll recommend reaching out to the Microsoft store support for assistance. You can do that here https://support.microsoft.com/en-us/account-bil...

Hope this helps