My one year gold is gone a month before its supposed to end

icegirl75love · Nov 6, 2018

My one year gold is gone a month before its supposed to end and i am unable to play online i read that i am not the only one having this problom and i hope this get sovled soon

:)

Medicus Piper · Nov 6, 2018

Flash Promotion

Whenever I signed into Xbox Live I had an advert saying I could get 12 months Gold for around £26, a month before my subscription ends. I was going to get it today (even before my previous year ended) but it was gone and asks me to now pay £39.99. My Live
is due to expire May 1st. I've been a loyal customer to Xbox Live since 2009 and have had very little time in the past 8 years where I haven't had an Xbox Live Gold account.

ClenchedLand524 · Nov 6, 2018

Xbox live gold free games

we purchased Xbox live gold for my son at the end of February he is supposed to get 2 new games per month (so one last month one this month). When I've gone onto games on his account it is showing no games available? Am I looking in the wrong place? How
do I find the free games? I presume they should automatically sit on his account? Please help!

XBF Crystal P · Nov 6, 2018

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

icegirl75love · Nov 2, 2018

Thank you for letting me know i dont use this often so i get alittle confused on where to go

XBF Crystal P

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

icegirl75love

Thank you for letting me know i dont use this often so i get alittle confused on where to go

KBoi

I haven't even purchased the 3 month subscription using my points and it still dissapeared for me. The sale was supposed to end at the end of April, but it's gone.

XFoxhoundOcelot

yea what the heck, I came back to xbox for this game only an after buying into the games pass the PSO2 items/code redemption thing vanished. Like for real? it better come back or they fix this, I thought we had till the end of the month to claim this now
its gone a week before its supposed to? Not impressed Microsoft.

VibroPlex

Go to http://commerce.microsoft.com and extract, year-by-year, the GOLD subscription time, then summarize it and post the summary here for this account only, here, in the form of:

Start Date - End Date - Years - Months - Days

...

...

...

Total Years Months Days

TOTAL the Years. Months, Days ... round down to total the years only.

That should be your tenure, for tenure is GOLD time only, plus any time before 2005 before the period when there was GOLD.

My one year gold is gone a month before its supposed to end