my old email address has been stolen

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

Please note that we are unable to assist with account-related matters in the forums, as we do not have access to user accounts. We are here to provide suggestions and support where possible.

When you log in at this link: https://account.microsoft.com/, do you see a message "This account doesn't exist"?

Sorry it's not a billing issue. My account has been stolen, and Microsoft support has charged me to restore my accounts but that didn't happen. Now I can't access anything to do with the email address and my Live account has been stolen?? As of right now
I can't even log on to my PC and support is once again trying to fix it. How was this my fault, and why am I being charges?

My main email address has never been changed, and it was never my contact email address. I never got any Xbox newsletters from that email. My alternate and billing emails were changed because my old email address was closed. They are the same email address,
and it is the email address I would like newsletters and stuff to be sent to again. What can I do to have emails sent to my contact email again?

My old email got stolen by my ex-wife, so I closed it...but now I cannot access my 20+ year old gamertag, SMaRtguy381983 with the original email being *** Email address is removed for privacy ***

Was the old email a Microsoft email on your Microsoft account?

If so, then when you closed the Microsoft email you also in turn closed the Xbox account.

The Microsoft email IS the Microsoft account which in turn IS your Xbox account (gamertag) . They are all one in the same.

Hi There Franz0z,

I'm trying to understand your post, so please forgive me if I misunderstood any part of it.

You don't have access to the email that your Microsoft account is tied to as it was compromised a year or two ago.

You have recently tried to log into you Microsoft account with that email and the password you set up, and are unable to.

You've gone through all the Support steps offered on the site to try to recover your account with no luck? Like this one for example:

support.xbox.com/.../forgot-microsoft-account-solution

If you've gone through all the online support options to try to gain access to your original account, the next step is to work with phone support to see if they can help you gain access to your account. They will be able to see more personal details on the
account than anyone. Keep in mind, they are going to ask you a number of questions to make sure you are the owner of the account.

As HomegrownSilky mentioned, digital content (purchases, and such) cannot be transferred between accounts. Some games will allow you to transfer game saves, but the new account will not be able to earn any achievements from that game save. That option varies
by the developer.

Wish I had more.