My old Credit Card expired i add the new one but is not working

Discus and support My old Credit Card expired i add the new one but is not working in XBoX on Consoles to solve the problem; Hello, since the last monday i can't game on line because i have a late payment. I was surprised because i have already change my old card by the new... Discussion in 'XBoX on Consoles' started by Tchernobayle, Oct 12, 2017.

  1. Tchernobayle
    Tchernobayle Guest

    My old Credit Card expired i add the new one but is not working


    Hello,

    since the last monday i can't game on line because i have a late payment. I was surprised because i have already change my old card by the new one (on my xbox one) for my xbox live since few months. But when i go on my micorsoft account i saw the oldest
    card.

    I tried to click on pay now to resolve my situation, i selected my new card (already register), and it's not working.

    I saw "it's done" but nothing happend and i continu to see my late payment... Today (the 12 october) after your buy breackdown, it's the same. Please help me... Sorry for my english i do my best.

    :)
     
    Tchernobayle, Oct 12, 2017
    #1
  2. Masterthief131
    Masterthief131 Guest
    xbox 360 migration problems

    i have moved to Germany from America. i bought my xbox there and have never changed my xbox live Region (which is american). but my old credit Card expired a few days ago and i Need to add a new credit Card, but the xbox360 still thinks i live in america
    so i cant choose Germany as my billing address. but when i tried to Change the Region i cant because my old credit Card just expired
     
    Masterthief131, Oct 12, 2017
    #2
  3. Amne31a
    Amne31a Guest
    account has been locked down.

    Now the thing is, I do have a working credit card, but I cannot update my old one, or add this new one to update my membership..
     
    Amne31a, Oct 12, 2017
    #3
  4. Smwutches
    Smwutches Guest

    My old Credit Card expired i add the new one but is not working

    Smwutches, Oct 12, 2017
    #4
  5. Smwutches Win User

    My old Credit Card expired i add the new one but is not working

    You'll need to contact support and speak to billing for assistance. http://support.xbox.com/contact-us
  6. Amne31a Win User

    account has been locked down.

    Now the thing is, I do have a working credit card, but I cannot update my old one, or add this new one to update my membership..
  7. HassanB Win User

    Xbox Live Gold Purchase Error

    Does this also come with a "Cannot retrieve information from XBOX Live"? If that's so I believe this error you are encountering is due to having an expired credit card at one point on your account. You can try to remove the credit card (if for some reason
    that doesn't work) please contact XBOX Support for your region and speak with the Billing Department.

    Have them first remove that credit card from the account (if it's expired) and then have them add a new credit card and try to add your subscription to your account.

    Let us know if that worked =].
  8. UHx1xHuey Win User

    editing payment option question???

    No, That is not what i want to do, Or trying to do!

    My 12month subscription was bought with my sisters credit card, But she just recently got a new credit card. So the credit card that my 12month subscription is under is no longer in use. So my question is, Should i edit my payment options and add the new
    credit card info for my 12month live subscription? Because right now my 12month sunscription is under her old credit card that is no longer in use.

    But i also have auto renuall OFF, But is it okay it i just continue to use my 12 months with the old card info in my xbox? I dont buy anything with it, It's only for my 12months gold. So should i just let it expire than change the card into with the new
    card?
  9. stivo Win User

    Can´t remove creditcard

    I have the same problem.

    Added a new credit card, wanted to remove the old one.

    But the system wanted to make a payment on the old one, impossible to delete the old one.

    I really have to say that this poor design at Microsoft...

    on other site as soon as you add a new credit card, you can transfer the pending payments on it.

    I just canceled my subscriptions, removed my new credit card. and that's it... enough time lost for buggy sites... !!!
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My old Credit Card expired i add the new one but is not working

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