My office cape is gone?

Just_Dylano · Mar 24, 2025

Dear Microsoft,

I was redeeming my Menace cape and my Home cape. But when i was looking at my capes i saw that i miss the Mojang office cape. And i am sure that i redeemed it. What do i do and how do i get i back?

Thank you for you time and trying to help me.

Dylano

:)

Jonathan Deives

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 72 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that in-game content is handled by the game support as they have visibility with our account.

To help you, I would recommend reaching out to Mojang. Here you go:

https://support.xbox.com/en-US/help/games-apps/...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Samy_40

Please answer the following questions to see how we can proceed:

Buddy, this cape was purchased by you or do you have any proof of ownership about it?

By the way, which cape is? And is for Java or Bedrock edition?

Which troubleshooting steps you have done so far to fix this issue?

I'll be waiting for your answers, greetings from another Microsoft user!

Sarita Srivastava

I once had the among us cape and the founder's cape in my main account

I got the founder's cape in somewhere 2020 and among us cape was there in my main account when I went into my profile

They were not custom capes or anything but provided by minecraft

But after 1.17 I guess I lost them all except my pan cape .

How do I recover those capes they looked very great

I still have them in 1.16 version of the game and they show up on my profile

But after updating to higher version I don't see them.

I also notify that they were not a glitch or something because I checked it on my other devices too on the same account and they were present every single time.

Rodrigo Oliver

Hi Jepium, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

https://help.minecraft.net/hc/request/new

I hope this helps.

My office cape is gone?