My nine yr old boy was suspended for be better at a game than an adult

ElectroFlying · Jul 7, 2016

Not "Spin." at all. Thereddragon did a piece on it a few weeks back, so if you're inclinded to do so. You might want to ck it out.

Also, who was it that implimented "Real names"? But then ban people just bc their actual name isn't... shall we say. Popular this generation?

John Dowding · Jul 7, 2016

^ive read many reports on it and you ever so unhelpfully neglect to explain the reason why the first name was controversial. You imply it was some corporate evilness victimising someone over a normal name. it wasn't, the name although genuine was bound
to flag as controversial and cause concerns. Perhaps if you got your head out of Conspiracy Theory Monthly you might realise the simplicity of the situation. And of course the media seized on it and span it.

ElectroFlying · Jul 7, 2016

^ For good reason.

I commented on this. "Real name" implimentation here before. You were part of that conversation. Now it has snuck up and bit. So again, it will be interesting to see how this one plays out.

Good day!

John Dowding · Jul 7, 2016

It hasn't bit anybody. If you cant realise that the first name Jihad is going to cause concerns in 2016 then you really need to open your eyes and your mind a little. People are not clairvoyant and most people encountering some random gamer with the GT
Jihad are going to form an opinion and be upset and offended. That's not corporate conspiracy. its simply 2016.

Dark Willow 619 · Jul 7, 2016

Isn't there a bug where people coming out of a communications ban still can't use communication? So that shows that Microsoft's software is not perfect.

Then there is the human element. A person might be having a bad day and ban for a infraction that otherwise wouldn't be ban worthy.

Yet you'd get the impression from posts on here that the Enforcement Team NEVER makes a mistake. They have faulty software and we humans tend to not be perfect, so perhaps sometimes the benefit of the doubt should be given.

ElectroFlying · Jul 7, 2016

^ Thats the problem. It seems as though when angry people report, as in a name for example. That bans is fortcoming with no investigation before hand.

smileskybird · Jul 7, 2016

One person I think was banned from posting on here because there were some really cheeky people and he let them get to him. His ban was overturned and can post on the forums on this site again. Yes, 21st century technology as good as it may be, isn't imperfect.
It just reduces the imperfection. But then again, Microsoft has standards for their staff. And it's not in the business' best interests to see unfairly treated customers.

Most of it should be common sense. Have fun. Aim to be polite. And you should be fine. If it happens to you, read the entire code of conduct and terms and conditions for Xbox word for word, before jumping to conclusions. You may then find out what you may
have done wrong. Practice does not make Perfect. It only reduces the imperfection. Or right a letter to Mr Spencer he seems like a nice man. Microsoft assigned him to be boss of the Xbox division and he may have the authority to overturn an enforcement's decision
(?) Or write a letter to the CEO of Microsoft. But those are just my ideas.

John Dowding · Jul 7, 2016

Electro what bit of the fact that the name "Jihad" (even though its a genuine first name) in this current climate of world terrorism is liable to cause offence or misunderstanding to the vast majority of gamers who come across it, do you find hard to grasp?
Even with an investigation the name is going to cause problems and issues and therefore a decision had to be made? It really isn't that hard to understand. But your hell bent as usual on pointing the finger at the corporate machine grinding the small man
into dust. Its a real shame that you let your bias and preconceptions get in the way or rational explanation and common sense.

smileskybird · Jul 7, 2016

^ I meant 21st century technology as good as it may be, ISN'T PERFECT (it's true! Why do you think Microsoft operating systems need updating regularly and software need updating regularly? To fix bugs, role out features, and security improvements, etc).
We're like given only like a minute to edit posts on this site?. There are likely people at Microsoft who are "higher up" than the enforcement team who could overturn their decisions.

ElectroFlying · Jul 7, 2016

Interesting, your use and placement of a question mark Genchy.

To anser your ligit question. I simply see the world differently than you do. Their is good and evil in everything man touches, the real problem mankind has is being so ingrained into thinking this is right, so thats wrong, that no-one can convince them
otherwise. Even when confronted with overwhelming evidence they, and their shills will contend. "Thats the system, and that system has worked for ages with narry a complant."

Well in this case the system is wrong, and you should change it. "I simply work here, so I suggest you talk with corporate."

Is that not how it often goes in your little corner of the world?

So you'll forgive me for not trusting anything corporations say or do.

John Dowding · Oct 31, 2018

No that's not how it works in my little corner of the world Electro. But once again rather than just accept that in the case you champion as corporate injustice and inflexibility there was a legitimate cause for concern, you hide behind your anti corporate
rhetoric which quite frankly is exactly the same stance as the example of corporate intransigence you quote above. You are the attitude you rail against.

John Dowding

No that's not how it works in my little corner of the world Electro. But once again rather than just accept that in the case you champion as corporate injustice and inflexibility there was a legitimate cause for concern, you hide behind your anti corporate
rhetoric which quite frankly is exactly the same stance as the example of corporate intransigence you quote above. You are the attitude you rail against.

smileskybird

^ I meant 21st century technology as good as it may be, ISN'T PERFECT (it's true! Why do you think Microsoft operating systems need updating regularly and software need updating regularly? To fix bugs, role out features, and security improvements, etc).
We're like given only like a minute to edit posts on this site?. There are likely people at Microsoft who are "higher up" than the enforcement team who could overturn their decisions.

Upinya Slayin

If you want more detail fo what your son did. here is some info that can help.

Case Review

If a player violates the Microsoft Services Agreement or Code of Conduct and receives a suspension, the Xbox Live Policy & Enforcement Team is committed to ensuring the player understands why. Part of this goal is accomplished through proper notification
and messaging, but in the event a player is still confused about an enforcement or believes it was not warranted, they may reach out to XBLPET directly through the Case Review process.

What is Case Review?

Case Review is a tool that allows players who have received an enforcement action (for example, an account suspension or forced Gamertag change) to have their enforcement reviewed by a member of the Xbox Live Policy & Enforcement Team. Suspensions are never
issued lightly, but Case Review allows Xbox Live members to interact directly with XBLPET and gain greater understanding of the enforcement and why action was taken. In the very rare event that the review determines that a mistake was made or the enforcement
was not necessary, steps will be taken to remedy the situation.

Who can submit a Case Review?

Any Xbox Live member with an active enforcement action may submit a case for review through the account's Enforcement History, provided the enforcement meets the following requirements:

The enforcement's duration is greater than 24 hours in length

The enforcement was issued in the last 12 months

You may only request a review of your own active enforcement actions, and must be signed in to the account that received the enforcement (or signed in to the parent account if a child account was suspended). Prior to submitting a Case Review, you may be
prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time we recommend familiarizing oneself with the
Code of Conduct.

Note: Currently, Xbox device bans are not eligible for Case Review.

How do I submit a Case Review?

Submitting a Case Review is easy, and can be accomplished in several steps:

Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History.

Find the enforcement action that you wish to have reviewed, and select Apply for Review.

Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree.

If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated policies. Upon
successful completion of the questionnaire, select the green arrow icon.

Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity,
or any other facts that you believe are worth noting. When complete, select Submit.

After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that
you have provided.

Case Review status

Over the course of the review, your case may show several different status levels, including:

Submit Case: You are about to submit a case for review. Please make sure to include any relevant information or facts before submitting.

Under Review: Your case is currently under investigation by XBLPET.

Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information and/or discussion.

Decision: The Case Review has completed. Please refer to the enforcement agent’s comments for additional information.

Summary: The completed outcome of the Case Review, which you may refer to following the case’s closure.

You can check your Case Review status at any time by visiting your Enforcement History or Case Review History.

Note: XBLPET welcomes all Case Review inquiries. However, abusive or belligerent behavior will not be tolerated. When submitting a case for review or replying to a request for additional information, do not abuse or threaten Microsoft employees or post profane,
bigoted, or otherwise provocative content. As with all Xbox Live activities, the guidelines outlined within the Code of Conduct still apply.

Disregard for these rules may result in the closure of your Case Review. Especially egregious violations may result in additional Xbox Live enforcement action.

J3RS3Y DEVIL

Some clarification on the enforcement site.

Under normal circumstances if you click on "Reputation" (The Green Arc Icon), you will get details on how many reports you've received over the last 6 months.

However, If you have had a case review, you can't access the Reputation page. Must be some kind of bug and needs to be fixed.

ElectroFlying

^ They also ban for real names as happened to one person just a few weeks ago. When he took to the media, they tried to reverse course, but the damage had already been done. Xbox bans for the same reasons, so it will be interesting to see how that insident
plays out.

Side note: Gaming online used to be fun, but people don't like to lose. As I found out via a PM some yrs ago. When I cked my REP, sure enough. "Unsporting, etc."

A one handed gamer getting bad rep for simply not being able to perform more complex moves using a xbox controller?

These days I am able to laugh it off, but at the time I couldn't. It wasn't so much the gamers, but rather xbox siding with them by allowing such ilk to go through. I havent been in an online session since!

My nine yr old boy was suspended for be better at a game than an adult