My newly bought (used) console is enrolled in Preview Program and I want to un-enroll it

Amcdtime · Feb 6, 2017

I spoke to a chat agent, and explained my situation and was directed here. I bought a used console privately, and the console was enrolled in the preview program from the previous owner on his Xbox live account. He did not uninstall the preview program before
selling me the console, and I do not have the details of the owner anymore. I would like to remove this preview program from my console, I can't access the preview forums because my Xbox live account has never had a console registered in the preview program
on it. This has been very stressful and I would just like to get this dealt with. Thanks.

:)

Avenging Aengel · Feb 6, 2017

Second Hand Xbox Can't Leave Preview Program

Hello, I recently purchased second hand Xbox One console that is enrolled in the preview program. When I try to un-enroll the console through the Xbox Insider Hub app it says I need to sign in with the email that was used to enroll the console. I have no
way of retrieving that information as the system was bought from a third party. Is there any way I can un-enroll my console from the program on your end? Thank you.

TSM Tevin · Feb 7, 2017

I accidentally un enrolled from the preview program!

A support member told me to post this here. I accidentally un enrolled from the preview program trying to un-enroll from the NXBE (New Xbox One Experience) and need to be re invited to the preview program or if I can cancel the pending un enroll that would
be even better! Please help!

{Parity} · Feb 7, 2017

If you are unable to download the preview app to opt out then hopefully support could escalate your case so they can remove the console. Contact Us | Xbox Support

Good luck!!

{Parity}

If you are unable to download the preview app to opt out then hopefully support could escalate your case so they can remove the console. http://support.xbox.com/en-US/contact-us

Good luck!!

Mister Cizl

Hey mauretto63! I can confirm you are in the preview program. If you'd like to un-enroll you will need to download the
Xbox preview dashboard app. If you have any trouble un-enrolling you will need to post in the
Preview Program Registration Support forum. Thanks!

MaximumExtreme

Each console has to be enrolled in order to be in the preview program. You should have the preview dashboard app downloaded on each console in order to enroll it.

BaiIeyG

Hi Optikon4658,

I used to have this problem and it was because I had my console enrolled in the XBOX preview program. If you also are enrolled then this is a pretty normal occurence.

If you would like to check if you’re enrolled there is an app on your console you can use for this. It is the Xbox insider Hub.

Hope this helps.

Hordie

Hi Biig Glyn,

You can't really just roll back. You need to un-enroll your device in the preview program dashboard app. Then wait for the next big update to take your console out of the program. No one can give you an ETA on the un-enrollment status or when the next big
update will come, so it may take a while.

My newly bought (used) console is enrolled in Preview Program and I want to un-enroll it