My new xbox360 Create a new account  ,   but the account  it is not a a ...

Hello Solarrr,

Thanks for reaching out to the forums. We understand you want to make a new account. We recommend following the

guide for creating an account. Try a
power cycle on the console then make the account. Also make sure you are not using any information that is on another account like email or phone number to set it up.

Thanks,

Brad

I haven't had this issue but what I would recommend is contacting Microsoft by phone and see about having those charges fixed. They may also be able to tell exactly what the potential cause of the error is for you.

support.xbox.com/.../contact-us

SOLUTION

Just found the easiest way to solve this.

- I created 2 new Microsoft emails (outlook or hotmail) for my sons and i stated that they are adults so to save all the difficulties with Parental Control.

- then went to XBOX360 and created a live account and gamertag for each one linking it with the above created emails

- i visited xbox.com and changed carefully the gamertag name for each one

- i added the 2 new profiles to my new xbox series s

- i sent a family invitation to each of the new emails to be added to my Microsoft Family

I have again all accounts at my new xbox signed in and live...

Regards

When I created my Microsoft account it didn't link to my Xbox Live account and it created a new one. How can I get rid of this new xbox account and link my old one?

Hi JeffreyC4444.

The Microsoft account is also an Xbox account.

If you want to create a new Xbox account, it's only possible to create a new Microsoft account.

i think its unlikely a ua claim will have any effect after years of it having happened.

i would instead use a xbox360 to move the unwanted gamertag to a new microsoft account and then use your current email to create a new gamertag