My new xbox one s keeps switching off

i keep having the same issue.... Did you find a solution. I just got my Xbox one S yesterday

Hi Ricardo

That worked. I got into the reset menu. However while it was resetting the console switched off again and the same problem persists now, it still switches on and off. Could this be a hardware problem?

Hi AlfranzoHendricks! My name is Ricardo an independent advisor ready to help you with this situation!

First, power down your console fully and remove the power and network cables for at least 30 seconds. Plug the power cable back in and follow these steps:

Step 1: Hold down the Eject and Bind buttons on your console.

The Eject button is on the front of the original Xbox One console right next to the disk drive, while the Bind button is on the left side, directly adjacent to the disk drive, with a symbol that looks like “)))” on it. Note that on the Xbox One X and Xbox One S, both buttons are on the front of the console, with the Bind button sitting directly beneath the Xbox button on the right edge. The Xbox One S Digital doesn’t have an Eject button, so the Bind and Xbox buttons will do the trick. Once you are holding both buttons, press the Xbox (power) button on the front of the console.

Step 2: Release the Xbox button, but continue holding the Eject and Bind buttons for 10-15 seconds. Listen for two tones before releasing these buttons. The Xbox Startup Troubleshooter will appear shortly after.

Step 3: Select Reset This Xbox from the settings and proceed with the factory reset.

It seems to be a hardware problem, Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.

Follow the onscreen steps to complete your service order request.

Sorry, my bad wrong steps

First, power down your console fully and remove the power and network cables for at least 30 seconds. Plug the power cable back in and follow these steps:

Step 1: Hold down the Eject and Bind buttons on your console.

The Eject button is on the front of the original Xbox One console right next to the disk drive, while the Bind button is on the left side, directly adjacent to the disk drive, with a symbol that looks like “)))” on it. Note that on the Xbox One X and Xbox One S, both buttons are on the front of the console, with the Bind button sitting directly beneath the Xbox button on the right edge. The Xbox One S Digital doesn’t have an Eject button, so the Bind and Xbox buttons will do the trick. Once you are holding both buttons, press the Xbox (power) button on the front of the console.

Step 2: Release the Xbox button, but continue holding the Eject and Bind buttons for 10-15 seconds. Listen for two tones before releasing these buttons. The Xbox Startup Troubleshooter will appear shortly after.

Step 3: Select Reset This Xbox from the settings and proceed with the factory reset.