My New Microsoft Mouse is broken! Please help me how to open a request

Hi，Douglas S. Venancio

Welcome to Microsoft Community.

We are very sorry to learn that your unit is in need of repair.



If you need to obtain service for your equipment, please review the links below for information:

Check your Microsoft warranty and create service orders - Microsoft Support



In the meantime, the community forums cannot access and save your account information as well as subscription order information due to privacy restrictions, so we recommend that you contact the specialized support department to investigate your repair issue in a separate window, so that your privacy is not compromised, and your problem is more easily solved:

Hardware warranty, services, and repair





Looking forward your reply.



Best Regards,

Mila.L-MSFT| Microsoft Community Support Specialist

maybe your mouse is broken because that has happened to me once try and get a new one

As this is a support forum for Xbox, you'd want to contact Microsoft support for assistance with their accessories. https://support.microsoft.com/contactus

whether or not you have dirty hands, all human beings have skin and oils and other things that get into devices especially on something like a scroll wheel where it is basically designed by its nature to trap things

compressed air would not deal with the problem, try some alcohol after you disconnect the mouse from all power sources. drip a small amount on the wheel and work it into the mechanism. It may take a little while because it has to dissolve the gunk that's in there

Microsoft accessories carry a 90 day warranty and you purchased this almost a year ago

Thanks Crystal,

Some of the other internal Microsoft departments also recommended opening a new request, so I did so. The new request was denied as well without explanation.

I replied to the denial email, and left questions in the refund request ticket itself, but never received any responses.

I am still working with others in Microsoft Customer support, but they have let me know that the Refunds team isn't responding to their emails either.

I know you can't help with the refund itself, but can you please get in touch with management in the Refunds department and let them know that their team is not responding to the customer or other internal Microsoft departments?

Please let me know if providing my Refund Request ticket (Support Request ID) would be helpful. They should be able to scroll through the log and see that none of my questions were responded to.

Thanks again!