My name display doesn't go away, it says "Hi Mike" and it doesn't go away

Discus and support My name display doesn't go away, it says "Hi Mike" and it doesn't go away in XBoX Games and Apps to solve the problem; trouble shoot help 448b62ad-d4f1-4cee-9711-4d8b06f89e69 Discussion in 'XBoX Games and Apps' started by DARTH HAMMA, Apr 11, 2017.

  1. DARTH HAMMA
    DARTH HAMMA Guest

    My name display doesn't go away, it says "Hi Mike" and it doesn't go away


    :)
     
    DARTH HAMMA, Apr 11, 2017
    #1
  2. Chasepr101
    Chasepr101 Guest
    Problem

    when i get on my xbox it says "hi chase" at the bottom (chase is my name) & it is stuck there & doesn't go away no matter who i sign into & while i am playing games & i don't know how to get it too go away, can anyone help?
     
    Chasepr101, Apr 11, 2017
    #2
  3. IceStorm III
    IceStorm III Guest
    Won't Go Away

    There's no sanctioned fix other than sending the console into MS for repair.



    If it was me, I'd just buy another console. I'd put an extended warranty on it as well.
     
    IceStorm III, Apr 11, 2017
    #3
  4. Cole Fiscus Win User

    The cursor appears in Forza Motorsport and doesn't go away

    I was having this issue as well, rebooting, clearing cache, nothing worked. I opened the edge app after reading your comment and moved the cursor to the bottom right of the screen, completely out of view, and then opened forza. The cursor is gone. This should be a temp fix with a more direct fix coming soon, but I am glad that this work around effectively solves the problem.
  5. Marc Warren Win User

    The cursor appears in Forza Motorsport and doesn't go away

    I tried everything and the cursor is still there after the title page loads. Hope they come out with a fix asap.
  6. Dark Eric Win User

    The cursor appears in Forza Motorsport and doesn't go away

    To all, none of the methods seem to work on the cloud version, the cursor would not move during the game even when using a keyboard/trackpad and going from Edge to Forza cloud also did not allow for any movement. The cursor auto assigns to the upper left hand corner. So what I did was the following after finally obtaining an expansion card:

    I downloaded Forza, connected my Logitech keyboard with track pad. The cursor appeared in the center but this time I was able to move the cursor to the bottom left while running Forza (not Edge). The cursor was still visible so I went to Forza's settings and cycled through them using right bumper. I hit the B button to cancel out changes, Forza asked if I wanted to save or REVERT settings changes. I chose revert and the cursor disappeared. I did not have to load MS Edge. I hope this helps!
  7. Hakeem Brown Win User

    The cursor appears in Forza Motorsport and doesn't go away

    I just had the same issue. Try, power cycling the console. Press and hold the power button for 10 seconds till the console powers off then wait an additional 10 seconds and power it back on.

    Afterwards, open the edge app and move the cursor to the bottom right of the screen then press the Microsoft button and open Forza.

    That should get it going with no more cursor issues.
  8. Cliff A. Win User

    The cursor appears in Forza Motorsport and doesn't go away

    Hi Bhizahr



    Greetings!



    Thank you for posting in Microsoft Community



    I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Forza game that has a cursor that is unable to be removed. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.



    Based on the information you have provided; it seems that the issue is only happening in the new Forza Motorsport game and not in other games or apps. This indicates that the issue is specific to the game and not the console or controller.



    To troubleshoot this issue, I recommend trying the following steps:

    1. Clear the cache on your console

    • By pressing and holding the power button on the front of the console for 10 seconds. This will power off the console completely. Wait for a few seconds and then turn on the console again.
    2. Uninstall and reinstall the Forza Motorsport game.

    • To do this, go to "My games & apps" on your Xbox dashboard, select Forza Motorsport, press the "Menu" button on your controller, and then select "Uninstall". Once the game is uninstalled, go to the Microsoft Store and reinstall the game.
    3. Check for any available updates for the game.

    • To do this, go to "My games & apps" on your Xbox dashboard, select Forza Motorsport, press the "Menu" button on your controller, and then select "Manage game & add-ons". From there, select "Updates" and check if there are any available updates for the game. If there are, install them.
    4. Remove and Readd your Xbox Profile on your Xbox Console:

    • This is to like refresh the Xbox Console of yours that you have to get a fresh start again after troubleshooting on removing and readding your Xbox Profiles.

    In addition, you can try as well on utilizing this support article for more further information that you can check, click here: Troubleshoot game issues on Xbox

    Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

    Regards,



    Microsoft Community Moderator
Thema:

My name display doesn't go away, it says "Hi Mike" and it doesn't go away

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