My money was withdrawn from my account, but no game pass.

CatalinMitrus · May 9, 2020

Hello,

Today I see in my bank app that I have a withdraw for Xbox Game Pass.

I found out that when I made my first payment it goes automatically and puts recurrent billing, witch I did not want.

I already have Xbox Live Gold and want my money back.

The funny thing is that even if my money was taken, I still have Live Gold, I did not receive Game Pass.

I deactivate recurring billing and removed payment methods to be absolutely sure this does not happen again.

Please help me with some advice on how could I get back my money.

:)

ChadMerchant

I had my payment withdraw this evening at 8:18pm and i got home and my gamepass isnt active.

Oraclea

Hi, as per the
official guide on refund orders, typically the option to get a refund for a subscription would be given on the

Services & Subscriptions page when the subscription is cancelled. If you don't see that option there, I'd recommend locating the order number for the purchase you want refunded in your

Order History, and then submit a
digital refund request. Hope this helps!

CatalinMitrus

I tried that and it does not appear in the order history.

It appears only that I have aquired Live Gold, wich I did.

For Game Pass I don't have nothing.

Commanderjosh18

Sorry that you are having these issues to get a refund please visit www.support.xbox.com/contact-us

PaolaCastro99

I tried that and it does not appear in the order history.

It appears only that I have aquired Live Gold, wich I did.

For Game Pass I don't have nothing.

Me paso lo mismo con la suscripciom de Xbox Game Pass Ultimate, me hizo el cargo por dos meses de prueba (20mx) y no aparece en historial

My money was withdrawn from my account, but no game pass.