My Minecraft realm plus says it has expired, but I already paid for it. Why is this...

Sorry, it was my mistake, it has expired, now I am going to proceed to renew it. Thank you for your response and for being so kind.

Hi Mclitonvca! I hope you are well, delighted to be able to offer you my help!

Have you checked the expiration date of your Minecraft Kingdom subscription? You can try to renew it if it has expired.

To check the expiration date of your Minecraft realm subscription, you can log into your Minecraft account and look for the "Subscriptions" or "Account" section. There you should find information about the expiration date of your subscription.

Best regards,
Daniel.

My order history says I purchased items for minecraft from the store but not that i got minecraft. It even says I paid for realms?

Hello Unholy Eff3ct! Same issue, sooo frustrating.

I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
there is no 10 player "Realm Server Subscription" anymore, there is only a
10 player "Realms Plus Subscription" or
2 player "Realms Server Subscription".

Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

- Sarandipity

Hi Dericka,

There isn't really any error.

On my minecraft my realm says that it has expired and when I follow the link to renew the realm it already says that its purchased.

On my purchase history under the pass section the realm says it's been paid for and won't expire until next month. I will attach photos of this.



thank you for your help!.