My Minecraft purchase has gone.

0ilen · Nov 18, 2021

Hello, 2 years ago, I bought Minecraft for Windows 10 edition with a purchase of $27, after a while, exactly now, I changed my E-mail address for my microsoft account more than 2 weeks ago, but now when I wanted to try Minecraft after a while of not playing it, it says that you have to buy the game, and when I try to buy the game cause maybe its a glitch, it just says something went wrong and puts me back to microsoft store, and I don't know why. So can anyone please help????

Thanks.

:)

0ilen

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
5. Restart your PC, log in to both apps and see if that solves the problem.

Hello there Samy, you're right! The game worked and I have it now on my PC, the only problem is now, i dont know if you know this, but each time i try and login to minecraft with my microsoft account, it shows up an error with the code: glowstone, now i searched that up, it turns out to be some kinda of login corrupt or something like that, but whenever i try it and even restart my game, terminate, repair and reset it, it all ends on this error, if you have information maybe you could help

Thanks again

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and see if that solves the problem.

Dark Master JMK

I have the same problem. All of my Minecraft Marketplace purchases are gone, and the "Recently Viewed" section when browsing Marketplace content is gone as well.

julosjc

Hi there, unfortunately if not available upon your return it was not saved, and cannot be attained.

David Biehl

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.

My Minecraft purchase has gone.