My Minecraft account has been hijacked and they changed my microsoft account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jake

Sorry to hear that your account has been compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the public forums no one can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Tell them what your gametag was. They will ask any other questions they need to know. I am pretty sure the old tag would be enough for them to start a case on this. Let me just ask it this way. Is it better to at least try and maybe fail then not to call
at all and let them get away with it??

It tells you to have your Gamertag when you call though and this isn't my Gamertag!

Have Just had the exact same thing happen, recieved an email at 11:01 saying I had bought two sets of 5,000 XBL points and after having reset my window's live password (as it had changed!? 14:15) I logged in to find someone had added achievements to Fifa
12, a game I have never owned and I cant speak to a real person Via a telephone.

my billing states 22/10/2011 PREMIUM GOLD PACK -- Game Consumable -120Microsoft Points 10Microsoft Points

for 10,000 points worth

Thanks, you're right. I just wanted to be sure before I even try.