My Minecraft account got taken away

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Minecraft account. I am here to help.

Since you are still able to access your Microsoft account, I just want to clarify, did you purchase the game Minecraft on the same Microsoft account?

To confirm this, kindly sign in to your Microsoft account on account.microsoft.com > Payment and Billing > Order History. From there, please check if you have the Minecraft game transaction under your account's Order History.

Hello IvanoWB,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Important: The account recovery form can only be used if two-step verification isn't turned on.

You will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

Let me know if you need more help.

Regards,
Lumie

You will still keep your Minecraft account. It does not get taken away from you.

Hello there!

For assistance with missing in game currency, its recommended to
Contact Developer support to create a ticket.

Xbox customer support does not have any influence on in game currency.

Hope this helps!

Hi,

Adding link (See service suspension)

support.xbox.com/.../account-suspensions-and-console-bans