My Microsoft solitaire collection keeps disappearing. I can maybe play one game but then it ...

Microsoft Solitaire Collection keep freezing on windows 8 am playing Xboxx I need help please

No. I downloaded another solitaire game since I can not play the Microsoft Collection and it works fine. But I have not played any other games available on my computer.

Hello Jan,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having some issues with the MS Solitaire Collection. To address the Xbox account question, when you signed in with your Microsoft account to begin playing the game, this
allows you to save your progress in the game to the cloud. The Microsoft account automatically gives you an Xbox Live account, where your game data is saved. Your game play is free and it is not a requirement for you to participate in contests unless
you wish to. Regarding the ads that you're seeing in your games, advertisements help to keep the game free for use; however, there is an upgrade option to Premium that does keep the grand majority of them at bay. Whether or not you wish to upgrade
would be at your discretion.

Microsoft Solitaire Collection FAQ

Microsoft Solitaire Collection-Overview

If you would like to reach out to the Microsoft Casual Games Community, they may have further information regarding game play or additional support/information that may prove helpful in other ways. I do know that the MS Solitaire Collection members is particularly
active.

Microsoft Casual Games FAQ << links may be found at the bottom of the page

I hope that this information helps out!

Microsoft solitaire Collection plays all adds but will not load the game. message on screen is-( we are having some trouble connecting to the internet to download Microsoft solitaire collection data)

Sorry I'm back from doing that here is the go.

Firstly I uninstalled the Mahjong, then I uninstalled the Microsoft Solitaire Collection. Restarted the computer, then re installed the Microsoft Solitaire Collection and re installed the Mahjong.

Went in to play the Mining one, that worked fine, then went to Mahjong and it went to sign in, signs me in and then the screen disappears. Funnily enough it registers on xbox live that I have played to which I hadn't and has I noted previously it was doing
that too.

I really wish this could get sorted. Seems there are a lot of people with the same problem.

Cheers