My Microsoft rewards isn’t working

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that for Microsoft Rewards concerns there is a dedicated team that handles them which is the Microsoft Rewards team.

To help you, I got you here the link. Just simply click on "Get Help":

https://support.xbox.com/en-US/help/account-pro...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

I did the power cycle , that didn’t work then I reset my system but kept games and apps and still isn’t working properly it doesn’t show my points or ability to redeem idk why it’s acting up

In this case, you may need to reach out to the Microsoft Rewards Team by visiting this link then clicking on "Get Help":

https://support.xbox.com/en-US/help/account-pro...

Hi JuseinBolt. The Xbox Rewards app is not available worldwide yet.

If the app isn’t working on your console based on the region you set, this means it isn’t available yet in Finland.

As far as I’m concerned, the app is available in the US, UK, Italy, Spain, Canada and other few countries.