My Microsoft doesn’t exist

Discus and support My Microsoft doesn’t exist in XBoX on Consoles to solve the problem; I use the microsoft account for my xbox. When I booted up another email address was showing and asking me to enter my password. I cant login as my... Discussion in 'XBoX on Consoles' started by Mark Harris (MHARRI), Nov 14, 2020.

  1. My Microsoft doesn’t exist


    I use the microsoft account for my xbox. When I booted up another email address was showing and asking me to enter my password. I cant login as my password isnt recognised. I have tried to recover my account but when I enter my account email I am told
    that the account doesn’t exist. I feel that the account has been hijacked and my original details deleted. I cant access my EA or other game account as my microsoft email account is associated with them. I am also concerned that my payment details are accessible
    to the person that has hacked my account. Can I get my account back? Please help

    :)
     
    Mark Harris (MHARRI), Nov 14, 2020
    #1
  2. Tezzarrific Win User

    Microsoft Account Doesn’t Exist.

    when was the last time you used the account, if 5 years or more the account is gone and the email will be unusable
  3. Georges C. Win User

    That Microsoft account doesn’t exist

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello I, in your case you should fill out the account recovery form, to see if he can find the account and recover it.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    If it says that the account does not exist and you are unable to fill in the form, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    https://support.xbox.com/en-US/contact-us
  4. Lucas Lauer Win User

    Microsoft account doesn’t exist but it does

    Thank you for sharing this. Would you please try the steps below?

    - Go to start > Type PowerShell > Right click it and select “Run as administrator” > Type the following command:

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    (If you receive some errors, don't worry, it's normal)

    - Click on Start > Search for Credential manager > Windows credentials. Search for Xbl|DeviceKey, click on it and then Remove. Also, remove all the XblGrts and XboxLive credentials.

    - Delete Accounts and Cache folders at:

    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

    - Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

    - Go to Start > Settings > Apps > Apps & features > Xbox app > Advanced Options > Reset.

    Restart your computer and see if the issue persists. If it does, please let me know the exact message you receive when trying to sign in to the Microsoft store and the Xbox app.
  5. Николай Ст Win User

    Microsoft account doesn’t exist but it does


    [​IMG]

    [​IMG]

    [​IMG]
    So this happened to me just today ( got notification on phone that my authorizer has been deactivated fro my account (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) and it says the account does not exist/not valid and cannot log into anywhere. Even tried to use https://account.live.com/acsr but it says "The Microsoft account you've entered does not exist." Any way to reobtain my Minecraft and just move it to other account or save my account ( i know I have logged in before 5 months so its not the 1y not log in delete)?
    Thank you in advance
  6. Max..… Win User

    Microsoft account doesn’t exist but it does

    Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply
Thema:

My Microsoft doesn’t exist

Loading...
  1. My Microsoft doesn’t exist - Similar Threads - Microsoft doesn’t exist

  2. Lost access to my Microsoft account — says it doesn’t exist

    in XBoX Accessibility
    Lost access to my Microsoft account — says it doesn’t exist: Hello, Yesterday I lost access to my Microsoft account. I was using it normally before that (including playing Minecraft), but now when I try to sign in, it says the account doesn’t exist. I’ve...
  3. Why is signing into Xbox or Microsoft the biggest pain in my **** ??? My bank doesn’t even...

    in XBoX Accessibility
    Why is signing into Xbox or Microsoft the biggest pain in my **** ??? My bank doesn’t even...: This is absolutely ridiculous trying to log into Xbox or Microsoft!!$ 9e5917d9-e939-4ade-ab44-3f855c7ca515
  4. I cannot log into a Microsoft account. It says the account doesn’t exist. But when I try to...

    in XBoX Accessibility
    I cannot log into a Microsoft account. It says the account doesn’t exist. But when I try to...: I just bought Minecraft using my other email but now I can’t play it because I can’t log into my Microsoft account. Whenever I type my email to log in it says “that account doesn’t exist” but when...
  5. That Microsoft account doesn’t exist

    in XBoX Accessibility
    That Microsoft account doesn’t exist: So I asked a similar question yesterday but don't seem to get responses so here I am again and rephrase the question. So I was trying to log in to my Microsoft account recently again to access my...
  6. PC game pass login error "That Microsoft account doesn’t exist. Enter a different account...

    in XBoX Accessibility
    PC game pass login error "That Microsoft account doesn’t exist. Enter a different account...: Hi I have a PC Game pass subscription and microsoft account setup. I can login fine on my main PC. When I try to login on my laptop, I get the error "That Microsoft account doesn’t exist. Enter a...
  7. Microsoft account doesn’t exist but it does

    in XBoX Accessibility
    Microsoft account doesn’t exist but it does: you see I’m trying to login to Microsoft for my Xbox account on the computer to play Minecraft and such but whenever I go to login it says this account already exists want to create a new one and...
  8. My original Microsoft account that I signed into Minecraft says it doesn’t exist!

    in XBoX Accessibility
    My original Microsoft account that I signed into Minecraft says it doesn’t exist!: Ever since Bedrock released Cross play I’ve been having problems with my Microsoft account for around 2 years. I made a account and signed in, then I got signed out and around 2 years later I...
  9. That Microsoft account doesn’t exist. Enter a different account or get a new one

    in XBoX Accessibility
    That Microsoft account doesn’t exist. Enter a different account or get a new one: i havent logged into my microsoft account for a few days and suddenly i cant access my account and i am signed out everywhere i found that someone changed my email i realy realy want to recover...
  10. Microsoft Account Doesn’t Exist.

    in XBoX Accessibility
    Microsoft Account Doesn’t Exist.: So, i tried to login into my email but its saying microsoft account doesnt exist. I tried creating it and it says this email address has been taken. I dont know why its saying that i made the...