My microsoft account won't sign out

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community and we're sorry you're having this issue. According to what you said, I suggest you try the solutions below.

Solution 1:

Go to Windows Settings

Applications

Applications and Features

Search for the Xbox app

Click on it

Advanced options

Click repair

- If that doesn't solve the problem, do the same procedure again, and tap the restore option.

Solution 2:

Uninstall the Xbox app

Enter the WSRESET Term in the Windows search bar

Run as administrator

Wait for the window to open to close automatically

- Restart your computer after that, and install the application from the Microsoft store.

* Thank you in advance for contacting, I hope this can help you.

Microsoft Jigsaw occasionally won't sign in despite you being logged into your microsoft account, occasionally what has helped me is signing out of my account and back in on my device and than attempting to start Microsoft Jigsaw

I've just managed to fix it now. I needed to sign out of my other account. Looks like windows won't let me use two microsoft accounts at the same time. Thanks for your help!

I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

I am having the same issue. Unfortunately it seems to be something that has plagued this game. Zemi, that link doesn't help for this sort of issue. Its a general how to page.

Is there someone who we can reach out to that might be able to help with the log in issue? I was shown as logged in before, but the game was not saving to the cloud. I have a backup on my hard drive, but cannot even sign in to play. This is with money purchased
as well.

Have you checked your drivers are updated?