My Microsoft account was stolen an microsoft has no way to recover it

We have the same problem. My kids microsoft account got stolen today, some hacker was able to get in the account, delete the phone number and change the email on the Microsot account basically stealing it. I have tried multiple ways to contact Microsoft about this but the way they have set their contact department makes it impossible to contact a real agent to notify this and recover the stolen account, the longer we give this hackers time to access more information and do more with the account the worst it is. If any one has a way to contact a real support agent please let us know and if by some chance a Microsoft agent read this please help. Why is there not a option in contact us for stolen or hacked account recovery? I tried all the options and never got a way to email them or contact them directly. Im still waiting for their call that I requested, it said it will take about a minute.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Holten

You can try recovering the compromised account instead using steps from the link below, in that way Microsoft is going to be aware of the stolen account too:

https://support.microsoft.com/en-us/account-bil...

Hope it helps, cheers

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Anna

Sorry to hear that your account was compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

If you're not able to recover the compromised account using the steps provided in the link above, sadly is not possible to proceed with this :c

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My advise would be that you enable two steps verification or use an authenticator app (like Microsoft Authenticator, Google authenticator, etc) in that way the possibilities to be hacked again are almost zero.

If you have further questions don't hesitate to ask

Greetings

Next time that happens report the account stolen to Microsoft BEFORE recovering the account. This will result in a console ban to the offeneder and more than likely his accounts too.

Here is the steps to recover a compromised or stolen account. If there are charges being made with your stolen information and your payment methods you will need to contact local authorities and your financial institution as this would be considered a crime.

Xbox Support

https://beta.support.xbox.com/help/account-profile/manage-account/compromised-account-solution

Microsoft Support

https://support.microsoft.com/en-us/help/10494/microsoft-account-recover-hacked-compromised-account