My Microsoft account was hacked

lochy s · Sep 10, 2023

My Microsoft account was hacked a while ago and all of my efforts have been pointless so far as I still can't get back into it. I have screenshots of the previous email before it was changed. These emails include details about my email address being deleted from the Microsoft account, a different email being added(email I don't know), and also the password being changed. This Microsoft was very important to me so if anyone can help me get it back that would be very helpful, Thanks.

:)

Rostom L

I see. What happened when you click on the masked email address? Did you see other options to recover it from that link?

It's really required that we know the current email address of the account. We cannot perform the recovery if we couldn't get it. If your account was previously signed in or currently added to an Xbox console, try to check it from there.

cpgraves56

Hello,

I don't have the hackers email address. When I try to recover, it provides some of the email address but hides most of it with *** characters for security purposes. I have an email from January 25th, 2020 of an unusual login from another country that is most likely the hacker but no emails showing the new email that was updated.

Rostom L

Hi cpgraves56!

Sorry to hear about what happened. This is clearly not the situation I want you to be in.

In order to begin the account recovery, you must not use your original email address because for sure it was already removed from your account. You need to use the hacker's email address which must be the current email address of your account for the recovery process.

Have you been notified about the changes where it shows you the current email address of your account?

Alternatively, you may use the link below to try to recover your account using your gamertag.
https://account.live.com/username/recover
*** Make sure to sign out any account signed in to https://account.microsoft.com website before you begin the recovery process.

kyle_m4496

Hi Brian_0901. My name is Kyle and I'm an independent advisor.

When an account gets hacked, you must act fast to increase your chances of recovering it. Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

Sorry to hear that your account was compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Hope it helps, if you have further questions feel free to ask
Greetings from another Microsoft user

My Microsoft account was hacked