My Microsoft Account was Blocked for No Reason At all

Hi Franky,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that your account has been blocked. If you receive the message “Your account is currently unavailable" when you try to access your Microsoft account, your account might have been temporarily blocked due to unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct.

If you know your password, but have lost access to some, but not all, of your security info:

1. Sign in to the Advanced security options page of your Microsoft account.

https://go.microsoft.com/fwlink/?linkid=2204804

2. Select Add a new way to sign in or verify then choose how you would like to receive security codes.

3. Microsoft will send a security code to the new number or email to confirm. Enter that code when prompted and then select Next.

4. Select and expand the security info / verification option you have lost and select Remove.

5. Select Remove again to confirm.

To check your account status or reactivate your account, go to the Microsoft services account reinstatement page: https://go.microsoft.com/fwlink/p/?linkid=874120

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

If you did not receive a response from Microsoft or you have account specific questions, kindly contact Microsoft support for your account to be checked further. You may use this these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Thank you for your response. I know that this situation can be difficult for you. However, the community forums can't assist with unauthorized charges and compromised Microsoft accounts.

Just a friendly reminder that we are Microsoft users just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

Unfortunately, Microsoft support is the only option we have.

Kind Regards,
Darhlene

I have already filled out all the form and the ai recovery says that they can’t prove that it’s me that owns the account. It is ridiculous that there’s nobody that can help me. I call everyday and get the same answers.

Hi Jacob! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Try to follow the instructions on this interactive tool to check if you can recover your compromised account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

Hi FirstLast_144,

Unfortunately, if your account had an enforcement action, Xbox Support advocates do not have access to your enforcement activity details and can’t assist you with questions or remove the suspension from your account.

If you need assistance, go to https://enforcement.xbox.com to view your enforcement history or start a case review if applicable.

Additional Resources:

Types of Xbox enforcement actions | Xbox Support

How to submit a case review | Xbox Support