My microsoft account is hacking

FootlongSun5758 · Sep 15, 2017

My microsoft account is hacking.

I have sms on 15/09/2017 20:46: Delete phone 7929***8830 from my account email (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

On my xbox i see email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (is not my email)

Hacker hack my email and hack my microsoft account ,change my phone and email.

Please give back phone 7929***8830 and email (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) from my account

Nickname castleinthesnow

:)

Castellus Zemi · Sep 15, 2017

My microsoft account is hacking

For something like this I would recommend you call Xbox customer service.

Xbox Customer Support Number: 1-800-469-9269 They are open from 9am-3am Eastern time.

Hope you get this fix man. Happy Gaming!!!

InCaudaVenenum · Sep 15, 2017

My microsoft account is hacking

Recommend you reach out to official phone support here

gds1972 · Sep 15, 2017

Hi

If you believe someone has hacked into your account please follow the guidance in compromised account solution below.

http://support.xbox.com/my-account/security/compromised-account-solution

RenitentDock470 · Nov 1, 2018

Hi

If you believe someone has hacked into your account please follow the guidance in compromised account solution below.

Compromised Microsoft Account Help | Hacked Microsoft Account Help
Click to expand...

I received the same message as the guy above. My email address for my gamer tag was changed to some strange email address and now I can't login. What do I do??

Rostom L

I see. What happened when you click on the masked email address? Did you see other options to recover it from that link?

It's really required that we know the current email address of the account. We cannot perform the recovery if we couldn't get it. If your account was previously signed in or currently added to an Xbox console, try to check it from there.

cpgraves56

Hello,

I don't have the hackers email address. When I try to recover, it provides some of the email address but hides most of it with *** characters for security purposes. I have an email from January 25th, 2020 of an unusual login from another country that is most likely the hacker but no emails showing the new email that was updated.

Rostom L

Hi cpgraves56!

Sorry to hear about what happened. This is clearly not the situation I want you to be in.

In order to begin the account recovery, you must not use your original email address because for sure it was already removed from your account. You need to use the hacker's email address which must be the current email address of your account for the recovery process.

Have you been notified about the changes where it shows you the current email address of your account?

Alternatively, you may use the link below to try to recover your account using your gamertag.
https://account.live.com/username/recover
*** Make sure to sign out any account signed in to https://account.microsoft.com website before you begin the recovery process.

kyle_m4496

Hi Brian_0901. My name is Kyle and I'm an independent advisor.

When an account gets hacked, you must act fast to increase your chances of recovering it. Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

Sorry to hear that your account was compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Hope it helps, if you have further questions feel free to ask
Greetings from another Microsoft user

My microsoft account is hacking