My Microsoft account has been hacked & email changed.

Yes I changed it multiple times but the hacker changed the verification email my Microsoft account has been recovered but the Xbox account where we have to login to play games like forza or minecraft has been hacked

Hello SmartLace1968,



Thank you for taking the time to reply and provide those links. I appreciate the guidance.



I have tried the account recovery form previously, but it stated that the information provided was not enough. I will try it again, making sure to provide as much detail as possible.



Regarding the email address, as my account was compromised by a hacker & I don't have cameras in his room, I do not know the new email address they set up. This is a key part of why I am having trouble with the standard recovery process.



I want to reiterate that I have strong proof of ownership for my Minecraft account ("yuuka1522") in the form of its UUID: e52222f0-3460-4138-9300-e4da33417cd4, which is linked to my Badlion account. My Microsoft account is also linked to Badlion. I hope that this unique identifier can be used to verify my ownership.



I will also try contacting Xbox Support again, as you suggested, and will make sure to mention the UUID and the issue with the changed email address.



Thank you again for your assistance.

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

Regarding the email, kindly write down the new email that was set up to your account by the hacker.

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

I have exact the same problem. My Email was hacked a few days ago and i think somehow the hack also hacked my Microsoft which has the Email and changed the Email from my Minecraft account to another one.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.