My microsoft account has been hacked and they changed every single connection i have to it,...

Yes I changed it multiple times but the hacker changed the verification email my Microsoft account has been recovered but the Xbox account where we have to login to play games like forza or minecraft has been hacked

First of all, yesterday my account has been hacked and my email has been removed. Same goes to my phone number. Now, I lost access to every microsoft products. I already filled in the recovery form many times and still cannot recover it. When I called the microsoft department, there is nothing else they can do other than terminate my ORIGINAL account and I need to re-buy all the microsoft product. I still access the microsoft authenticator but the email is change to the hacked one.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

It was a pleasure interacting with you on this thread. Big hug!

Hi SoloSpark948912,

Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that your Xbox and Microsoft account have been hacked. This is definitely a concerning situation. It's possible that your account was hacked due to a weak password or a phishing scam. It's important to use strong, unique passwords for all of your accounts and to be cautious of any suspicious emails or messages asking for personal information.



I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Kindly try first to log access your account through this page: Microsoft account | Home then see how it goes.

Next, I recommend that you change the password for your email account that is associated with your Xbox and Microsoft account. This will prevent the hacker from accessing your email and making any further changes to your account. You can also enable two-factor authentication for your email account to add an extra layer of security.



Next, you can try to recover your Microsoft account by going to the Microsoft account recovery page. You will need to provide some information to verify your identity, such as your phone number or alternate email address. Once you have verified your identity, you can reset your password and regain access to your account. See: Help with the Microsoft account recovery form - Microsoft Support



I hope this information helps you recover your account and prevent any future security issues. Let me know if you have any further questions or concerns.

Kind regards,
Marrion

Hi SoloSpark948912,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion