My microsoft account got hacked

Oliyha · Jun 19, 2025 at 5:22 PM

Hi, today my Microsoft account got hacked. I was frauded because I was joining discord server and they asked me for the verification code from Microsoft. I know that it sounds stupid but when I cottoned on it was too late.

This is not the account which from I write this ask. Everything's changed. All the emails, when I put my email and I'm receiving verification code from it. Microsoft is asking me to get a code from emails that aren't mine (its hackers emails). They made 2-step verification and I dont think i can do anything now. Is it possible to regain it?

:)

Rostom L

Thanks for checking. I hate to be a bearer of bad news here but I am afraid that we cannot do much about it anymore if we don't know the current email address of your hacked account.

You may try to contact Microsoft/Xbox support if they could help you finding the account using your gamertag but it's not guaranteed that they can help due to our account safety and security.

https://support.xbox.com/contact-us

Rostom L

It means that it was removed from your account already. You need to find traces of the current email that was used to replace the email from your account by checking your email history or Xbox console if it shows there.

It's required that you know it to start the recovery process.

Kingemils12 321

When i put the email in the recovery it says that email doesn't exist

Darhyl Amizola

Hi Victor! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Kenny Tran2

my microsoft account also got hacked as well. Im trying my best to get back into it but with avail.

My microsoft account got hacked