My microsoft account got hacked by a russian hacker

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gosia, you have already tried to recover your account through the account recovery form below.

Recover your account

https://account.live.com/acsr

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

If your Microsoft account gets hacked, you need to fill out the account recovery form found linked here: Help with the Microsoft account recovery form - Microsoft Support.

The more details you can provide, the easier the process is and more likely to successfully recover your account. If at first you don't succeed, try again with more/different details.

I have done this form two times already. It was successful both times, and I got password reset links, but every time I click them, I have to type the email. When I do, it just says it doesn't recognize the russian email, when I clearly have it. Also the times I have logged into the account and had the opportunity to change the email, the hacker would get notified and log me out. I also apparently need the russian account to change the mail, which is BS, since I'm already logged in.

This means the hacker changed the email address associated with your Microsoft account and the account cannot be recovered. I'm really sorry about this.

Hello, Abdullah. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I am sorry for what happened. Your only option would be to fill the recovery form but I'm pretty sure the recovery form will also not work right now since you already created an account with the same email address. It will probably recognize this new account instead of the old one. But if you want to try, in the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore or the recovery form recognizes this new account instead of the hacked one, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.