My microsoft account got hacked and they changed the access email

Discus and support My microsoft account got hacked and they changed the access email in XBoX Accessibility to solve the problem; I got locked out of my microsoft account after my email got changed, as in, I cant use the email I registered the account with to login anymore, I... Discussion in 'XBoX Accessibility' started by Adarsh Renjith, Jan 24, 2025 at 1:52 PM.

  1. My microsoft account got hacked and they changed the access email


    I got locked out of my microsoft account after my email got changed, as in, I cant use the email I registered the account with to login anymore, I tried my phone number but I believe they removed that too. Is there any way to get it back? I had also created a new account with that email. Is it possible to get my old account back and set it to a secondary email of mine

    :)
     
    Adarsh Renjith, Jan 24, 2025 at 1:52 PM
    #1
  2. Lumie Helps Win User

    My microsoft account got hacked and they changed the access email

    Hi there Adarsh R. I am Lumie and I would love to assist you today.

    I am so sorry you are having issues with a compromised account. Please keep in mind, this is a user forum, we are not Microsoft

    If you have tried your phone number and username recovery tool and cannot find the account then it would not be possible to recover, I am sorry.

    You can try support here: [support.xbox.com/contact-us] but they are unlikely to be able to help.

    I am sorry for the grim news, please let me know if I can give any more information. -Lumie
  3. tongpay Win User

    account hacked but i made a new microsoft account

    Thanks, but what email do i use for the recovery? i made a new microsoft account with the same email as the email in my hacked account before it was changed and im afraid i might accidentally access the new microsoft account i made.
  4. PeirceMascho Win User

    My Account was HACKED!

    My Xbox account has been hacked to. I still have access to my account somehow but they changed the email linked the account and deleted my Microsoft account completely. I have no idea how they even got into it in the first place. I can’t get Xbox support or Microsoft support on a call at all because they don’t consider it an issue.
  5. Isaac Griffiths Win User

    How to cancel a subscription while no longer having access to Microsoft account?

    Thanks for the help but the problem is I don’t have access to the emails that now owns my Microsoft accounts as I got hacked meaning I can’t access the hackers email to get my account back therefore can’t cancel the subscription and it’s not letting me dispute the last Microsoft subscription????
  6. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
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My microsoft account got hacked and they changed the access email

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