My Microsoft account got hacked and its deleted

Hello Alikhan Baisultanov,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the information you have provided, the Microsoft account that was used to sign in to Minecraft got hacked. Let us see how we can help.

Before we proceed any further, we would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.”

We would like to know more about it in details so that we can provide a more accurate information in addressing your concern.

1. How did you know that your account was hacked?
   
2. Have you added additional security information like alternate email address or phone number to your Microsoft account?
   
3. When you sign in your Microsoft account through this link, https://account.microsoft.com what error message are you getting?
   
4. Where you able to create the new Microsoft account with same email that was hacked without an error?
   
5. When was the last time you were able to sign in your Microsoft account?
   

If your account was hacked and the information was already changed by the hacker, what we can do is try recovering the Microsoft account through the steps provided by Microsoft intended for this specific scenario. Here in community forum and our live support advocate cannot do more than what you can do with the account recovery process and verify the ownership of the account. To start the account recovery process. see the steps below:

1. Click on the Sign in Helper Tool. Make sure you select the correct option from this list and follow the instructions exactly. This has helped many account holders recover their account. We hope this helps you too! It is also possible to contact live support through this tool.
2. The account recovery form can also be found here: Recover your account (live.com) We recommend that you try filling out an account recovery form. You can do this up to twice a day. Do this if you find more information or remember something else about your account that will help you. You'll be asked to provide account information such as your date of birth, services you've used with Microsoft, recent emails you've sent to recipients, as well as the subject line of the email, etc.

After you submit the form, you'll receive a confirmation email and receive feedback from Microsoft's automated system about the status of your account recovery within 24-48 hours.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

1. yes i have

2. Microsoft

3. i tried to reset password, then it just left the account and i tried to log in it showed that this email haven't fourn or something

4 yes

Hello Alikhan Baisultanov,

Thank you for your quick response.

It appears that the account might have been taken over by the hacker since you have mentioned that it was hacked. You may proceed to the account recovery process which is intended for this kind of issue.

Click on the Sign in Helper Tool. Make sure you select the correct option from this list and follow the instructions exactly. This has helped many account holders recover their account. We hope this helps you too! It is also possible to contact live support through this tool.
The account recovery form can also be found here: Recover your account (live.com) We recommend that you try filling out an account recovery form. You can do this up to twice a day. Do this if you find more information or remember something else about your account that will help you. You'll be asked to provide account information such as your date of birth, services you've used with Microsoft, recent emails you've sent to recipients, as well as the subject line of the email, etc.

After you submit the form, you'll receive a confirmation email and receive feedback from Microsoft's automated system about the status of your account recovery within 24-48 hours.

We hope that through following the steps provided, you can recover the account. We will be closing this thread since here in community forum, we cannot do more than what you can do with the account recovery process. Providing information that can prove ownership of the account can expedite the process of the account recovery.

Sincerely,



Microsoft Community Moderator

Hello Alikhan Baisultanov,

Thank you for your prompt response.

We would like to ask few questions to help us further isolate the issue.

1. Have you migrated your Mojang account to Microsoft account?
   
2. When you sign in to Minecraft, are you using the Mojang account or Microsoft account?
   
3. Since it is showing an incorrect password, is there an option to reset your password?
   
4. With the phone numbers provided, are those numbers added as security information to your account and still have access?
   

If your account used to sign in to Minecraft was already a Microsoft account, then you can proceed to the steps provided above on how to reset your password or recover the account.

If your account used was still a Mojang account, then it would be best to addressed it to Mojang or Minecraft support directly.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

1. i tried to log in to my Minecraft account and it gave me an error

2. prone number like: 8771816**** or 8708281****

3. it says that incorrect password or something

4. i've created a new Microsoft account with same password

5. 01-06.12.2022

*** Removed personally identifiable information (PII) from post.***