My Microsoft account does not own Minecraft even though I migrated to this account

202021 · Jan 13, 2022

Okay first off, I bought Minecraft with a MOJANG account and it worked perfectly. The problem started when I migrated the MOJANG account to a MICROSOFT account. So, I log in with my MICROSOFT account and it says I need to buy the game. I think I migrated to the wrong account or something. What do I do? I contacted Mojang but they told me to contact microsoft since the minecraft account is a microsoft account now.

:)

Kathy A.

Thanks for your reply, 202021.

It is best to ask the Mojang Support regarding your query on which Microsoft account have the Mojang migrated with as we don't hold any information regarding this. Please use this link to contact support - Submit a request – Home.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Kind regards,

Kathy A.

Hi 202021,

Welcome to Xbox
Community Forum. Thank you for sharing your concern with us today and we hope
that all is well.

We understand that you are having issues validating the
ownership of the purchased Minecraft license. Let us check on this together so
you will get back to gaming.

As per your description, this happens after the migrating
your account. So, what we can do from here is to make sure that you will see
your license under your Microsoft account. May we know if you are using Minecraft
Launcher?

If no, would you mind providing the error message you get by
posting a screenshot in here?
If yes, please check the suggested troubleshooting below:

First, kindly log in your Microsoft account in here: Log in | Minecraft. Please
select Sign in with Microsoft.

Second, you need to sign out and sign in back to your
Microsoft account without using your saved credentials.

Third, update your PC and Xbox apps (Xbox app/Xbox Console
Companion, Xbox Accessories, Xbox Game Bar, and Gaming Services). Restart
device and turn off antivirus and PC Optimizer. Uninstall and reinstall Minecraft
Launcher (if necessary).

Fourth, continue your troubleshooting by making sure you have
install the Minecraft launcher on your primary hard drive and not on any
secondary or external hard drives.

Fifth, kindly check this support article here: Minecraft
Launcher for Windows.

Please, do not forget to check here for
known issues that might be related to your concern.

Xbox Status

Known
Issues for Game Launches

We look forward to your response.
Kindly let us know, if there is any misunderstanding or clarifications of
our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Jf9210

I brought this up with Mojang support and someone told me to go to Microsoft support, so what am I supposed to do

Kathy A.

HI Jf9210,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

202021

Hm I tried everything here and it didnt fix my problem. I updated my xbox apps, reinstalled the launcher, restarted my pc and it still didnt work. I think I migrated to the wrong account. Is there a way to see which microsoft account has my minecraft account?

My Microsoft account does not own Minecraft even though I migrated to this account