My microsoft account balance not showing up in MICROSOFT STORE WHEN I TRY TO BUY THINGS IN...

Discus and support My microsoft account balance not showing up in MICROSOFT STORE WHEN I TRY TO BUY THINGS IN... in XBoX Games and Apps to solve the problem; Hi, I recently added money to my microsoft account as microsoft account balance but the money I added in my microsoft account did not show up when I... Discussion in 'XBoX Games and Apps' started by hi#_#, Sep 26, 2020.

  1. hi#_#
    hi#_# Guest

    My microsoft account balance not showing up in MICROSOFT STORE WHEN I TRY TO BUY THINGS IN...


    Hi, I recently added money to my microsoft account as microsoft account balance but the money I added in my microsoft account did not show up when I went to buy a game on MICROSOFT STORE as microsoft account balance. It said next and I pressed it, and
    it ask add credit card or debit card but it does not show my microsoft account balance at all. It would be great if you guys help me. THANKS!

    :)
     
    hi#_#, Sep 26, 2020
    #1
  2. XBF Eladio M Win User

    My microsoft account balance not showing up in MICROSOFT STORE WHEN I TRY TO BUY THINGS IN MICROSOFT STORE.

    Hello Fellow Gamer

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with using the currency on your account.

    We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    As there is nothing more the forums can do, I will be locking this thread.

    I hope this helps.
  3. Belle_696 Win User

    I can't seem to use my mircosoft gift card credits to buy games it's always asking to use my credit card any ideas

    Hello Bazzola79,

    Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

    Sorry to hear you're having trouble using your Microsoft balance. Is your Microsoft Balance not showing as an option when you try to purchase? Can you please confirm if you're trying to purchase on Xbox or PC Microsoft Store?

    If your Microsoft balance is not showing up, please try to complete your purchase from the store through a browser. Please go to Xbox.com then check if your balance will show up during check out.

    I will be awaiting your response.

    Regards,

    Belle
  4. Hoskayra Win User

    Microsoft account balance not showing up on the Microsoft store

    Hello Mason T, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    I'm very sorry for the problem you're going through. I was researching one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/04cfac98-18eb-40c5-936d-bd8435740c76)">https://answers.microsoft.com/thread/04cfac98-18eb-40c5-936d-bd8435740c76) Tomm_A. a Moderator, shows that the solution to the problem can be solved by following these steps:

    "It appears that you are experiencing issues with your Microsoft balance not updating in the Xbox store. Let us help you by providing you with the necessary steps to help resolve the issue or point you to the dedicated support team where you can get the best resolution to your concern.

    To resolve this issue, you can try the following steps:

    1. Change your payment option.

    Find a game and click buy. When the following screen appears prompting you to click buy, you agree to the store's terms of sale. Don't buy the game, click on your Microsoft balance to change it. A list of payment options should then appear with your Microsoft balance showing the correct amount. Click on it and that should fix the problem. You may also have to do a hard reset of the console afterwards.

    2. Check if there are any pending updates for your Xbox console. If there are, install them and try again.

    3. Sign out of your Microsoft account on your Xbox console and sign in again.

    If the issue persists, please contact our live support channel because they have the tool to check what is causing the issue and can fix it in real time so you can get back to purchasing from the Microsoft Store. Please use this link:" https://support.xbox.com/contact-us

    Information Source (Credits): https://answers.microsoft.com/thread/04cfac98-18eb-40c5-936d-bd8435740c76

    You can also do this, add the game to the basket and check out, see if it works for you.

    Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

    Sincerely,
    Oskayra.
  5. 05staff . Win User

    I lost 10€ on my minecraft buy account balance but not into my microsoft account balance

    so everyday i decided to check my account balance by going into my minecraft buy button and i saw that my 10€ we're lost and i was scared and when i ran into my microsoft personal account balance, i found that i had 20€ just like normal.

    and i dont know if its a bug but when i go try buy minecraft in microsoft store it says 20€ but not in the minecraft launcher
  6. KDralph Win User

    I can't purchase games and [Mod Removed] with my Microsoft Account balance

    I know all that but I live in the UAE, bought the 50 USD here, redeemed it here, and tried to buy games here.

    This is my ONLY account and when I went to check my account balance, it showed exactly 50 USD. When I also try to buy games online or through my console, games and/or DLCs show up with the $ sign so that means everything is fine? The only problem I actually
    have is WHY can't I download games using my Microsoft Account balance. I'm telling you, whenever I try to buy games, the only option it shows is the credit card option. I'm 12 and I DON'T have a credit card. I want to buy games using prepaid codes but it always
    shows the credit card option

    It was better back then with the Microsoft Points and all that....

    I guess I shouldn't buy prepaid codes anymore....

    Well [Mod Removed] Microsoft. Their customer service is LOUSY
Thema:

My microsoft account balance not showing up in MICROSOFT STORE WHEN I TRY TO BUY THINGS IN...

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