My Microsoft account account was hacked and the email was changed. What do I do

Mellurboo · Jul 30, 2022

I went to the Minecraft launcher to try and play Minecraft but I couldn't log in, the email was changed. this is really unfortunate because Microsoft provides ZERO help for situations like this. so I'm curious as to what I can do. I know what the email was changed to (it's a Russian email, I live in the UK I'm not sure how this wasn't flagged or anything but there you have it) But I have all the info needed. I just need my account back. But don't know where to start, what do I do?

:)

tongpay

Thanks, but what email do i use for the recovery? i made a new microsoft account with the same email as the email in my hacked account before it was changed and im afraid i might accidentally access the new microsoft account i made.

Lucas Lauer

Hello, Mellurboo. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I am sorry for what happened. If you had an alternate email address or phone number added to the account - and if the hacker haven't removed them - you can try the steps on the URL below to try to reset your account password:

https://support.microsoft.com/en-us/account-bil...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts besides what users can do by themselves - which is using the above options. Microsoft employees are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Georges C.

If you have already done the procedure unfortunately you will have to wait for a response from Microsoft.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ayden, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Ayden Vipond

I did two of those yesterday and still have not got a reply.

My Microsoft account account was hacked and the email was changed. What do I do